Business Operations Associate, Germany

Society has changed but the healthcare system hasn't. The evidence is undeniable - long wait times, rising out-of-pocket costs, inefficient systems, out-of-date attitudes, issues of access, the list goes on. Clearly, the system is failing us, so we've decided to fix it._

**About Eucalyptus**:
**Eucalyptus** (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We've raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We're looking to continue building our team of executional weapons who are passionate about healthcare, aren't afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

**What's Next?**

We're on a mission to scale our German market.

To continue supporting patients we are building teams who are passionate about healthcare, willing to work hard and sweat the details, and committed to investing in others through direct and honest feedback.

***:
**About the role (What you'll be doing)**:
We are looking for a highly organized and proactive **Business Operations Analyst** to support the growth and efficiency of our Biz Ops function. In this newly created role, you will play a key part in helping our German team execute our strategic goals and running BAU by providing research, recommendations, clear modelling and data to support them.

You'll also support on financial queries, improving existing models and building scalable processes.

You'll help to amplify business impact and create visibility on performance, enabling the company to move quickly and effectively in a fast-paced, high-growth environment.

The responsibilities of this role will include:

- Continual optimisation of our pricing model, taking into account CAC:LTV, competitors & performance across channels
- Own some of the highest priority initiatives in the business, coordinating across our growth, operations and services teams to scope & deliver on them
- **P&L forecasting & analysis**: Own P&L forecasting & analysis on historical performance, maintaining the model and monitoring key metrics that drive forecasts. Help translate strategic directions into the P&L scenarios and forecasting.
- **Strategic Modeling & Analytical Support**: Provide data-driven modeling and scenario analysis to assist the team in strategic thinking, business forecasting, and high-level decision-making processes
- **Model optimisations**: Continually optimise our existing models e.g., Fulfilment Model to enable Operations to make timely decisions.
- **Financial and operational reconciliation**: Dive-deeper into financial and operational data to reconcile invoices and other data discrepancies.
- **Collaborate on Business Operations Projects**: Support the design, implementation, and execution of critical business operations initiatives aimed at improving efficiency and scalability.

**About you (Who are we looking for)**:
**Skills & Experience**
- **2-3+ years experience across consulting or investment banking** (MBB or top IB preferred) or **4-5 years in a high growth startup**:

- **Highly proficient in Google Sheets/Excel -** you can create analysis at speed & can create models that are easy to understand and audit
- **Ambiguity & a fast-paced environment excites you** - your curiosity drives you to ask 'why?' to get to the next level of understanding; and you can work at speed
- **Attention to detail** - you have a high bar for 'correct', and work through nuances in the data to surface when an insight can be relied on and when it can't
- **Problem solving** - you are an excellent problem solver who is naturally curious, with an ability to get to simple quickly
- Bonus points if you have experience writing SQL queries

**Behaviours & Attitudes**
- **Patient-first**: Possesses an entrepreneurial and 'patient-first' mindset, highly motivated to reach the best clinical and experience outcomes for our patients
- **Ownership mindset**: You take ownership of company problems within and outside your scope. You are motivated by impact and by wanting to help others. You go the extra mile to create outcome