Customer Operations Assistant

Vor 7 Tagen

Berlin, Deutschland Japan Experience Vollzeit

**CUSTOMER OPERATIONS AGENTS (Part Time)**

**Goal**

Part time position (4 hours per day) available at Japan Experience in our office in Berlin.

Developing a culture of customer satisfaction, timely processing orders made online.

Working in a fast-paced environment and ensuring all orders are shipped timely and correctly every day.

**Reports to**

Sales Director / Customer Ops Manager

**Role Overview**

**Customer Service Support**:

- Processing driver license translations (booking, shipping, troubleshooting)
- Managing customer and supplier invoicing
- Meeting regularly with team to provide feedback on how to improve staff and customer experience

**Back-Office Services (Production)**:

- Stock management (maintain adequate levels of stock/supplies)
- Office procurement (anticipate and secure availability of stock/supplies)
- Manage daily exports (organise shipping and office pick-ups)
- Resolve any production issues (ID Checks, lost products, delivery issues)
- Dealing with shipping carriers and suppliers (domestic and overseas)

Japan Experience - Paris - London - Madrid - Berlin - LAX - Tokyo

**Finance Team Support**:

- Booking / order reconciliation
- End of day reports

**Education/Background**
- Travelled at least once to Japan
- Travel industry background desirable but not essential
- Eligible to work in Europe
- Good knowledge of Japan as a destination

**Language Skills**
- English : Advanced (Business conversational level)
- German: very basic knowledge but must be enrolled in a course
- Any other european language desirable but not essential
- Excellent written and verbal communication skills

**Technical IT Skills**
- Google drive and documents
- Microsoft Office
- Data privacy/protection
- MacBooks user knowledge (desirable not essential)

Japan Experience - Paris - London - Madrid - Berlin - LAX - Tokyo

**Soft skills**
- Reliable & punctual
- Proactive & responsible
- Attention to detail
- Organisational skills
- Ability to prioritise workloads
- Positive can do attitude
- Target-driven and strategic attitude
- Strong problem solving and multitasking skills
- Flexibility to work evening and weekend shifts.

**Benefits**
- International team environment
- Opportunity to develop and progress within the company
- Salary: 10 euros per hour
- Yearly bonus based on performance

Japan Experience - Paris - London - Madrid - Berlin - LAX - Tokyo

Art der Stelle: Teilzeit

Gehalt: 180,00€ - 200,00€ pro Woche

Arbeitszeiten:

- Tagschicht

Flexible Sprachanforderungen:

- Keine Deutschkenntnisse erforderlich

Leistungen:

- Betriebliche Weiterbildung
- Flexible Arbeitszeiten

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