Partner Operations Associate

Sales & Merchant Operations Berlin, Germany Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Partner Operations Associate As a result of Wolt’s rapid expansion, we need a Partner Operations Associate that helps our restaurant partners to succeed at Wolt in Germany. As a Partner Operations team member, you will support our existing restaurant partners, help them solve problems and answer their queries. You will interact on a day to day basis with our restaurant partners, look after them, and make sure they are set up for success at Wolt You’re excited about this opportunity because you will be Maximizing our restaurant partners’ opportunity for success, by solving their operational requests. Managing ticketing dashboards to ensure a structured and quick response to our restaurant partners. Reactively contact restaurant partners in order to improve their performance Assisting the Live Support team in handling more complex support tickets. Enhancing the experience for Merchants, offering day-to-day support and improving the speed and efficiency of the resolution of operational requests. Assisting the restaurant team with other ad-hoc tasks. Our humble expectations Fluency in German and a good level of English. Solid experience from a previous support, administration, or account management role. Strong communication skills and interpersonal skills, with the ability to manage expectations and deal effectively with many customers on a daily basis. Experience from within the restaurant industry is a plus. Structured, detailed and service-oriented. Self-starter with a passion for food. What we offer Independent work in a dynamic, international team A fast-growing tech company with many career opportunities Attractive salary package Cool office in the heart of Berlin Discount on Wolt orders Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. TeamOur visionOur cultureOur people We drive Wolt’s growth We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations - we do everything we can to help their businesses thrive. Sales at Wolt The delivery of (almost) everything At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part. Our story Our culture At Wolt, you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people. Our culture “There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging." - Nicolas, Sales Team Lead Read Nicolas' story Team We drive Wolt’s growth We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations - we do everything we can to help their businesses thrive. Sales at Wolt Our vision The delivery of (almost) everything At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part. Our story Our culture Our culture At Wolt, you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but a