Business Intelligence Specialist

Introduction & Description

FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT offers certification and verification as well as customised sustainability to support companies in their ethical business transformation.

With seven international offices conducting business in around 120 countries, FLOCERT specialises in combining global reach with local expertise for its over 6,000 customers. FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small-scale producers to internationally recognised brands, to promote fairness in global trade.

As a People and Planet First verified organisation, FLOCERT is proud to be recognised as an enterprise prioritising social and environmental goals.

Visit flocert.net for more information.

**Description**

As part of our Data Management Team within the IT Unit, you will not only develop BI solutions but also support our colleagues and internal as well as external customers in getting the most out of our data services - including 1st-level support for our BI environment.

Together, we turn data into meaningful insights.
- **Job Share**:Full-time (38.5 hours per week)
- **Location**: FLOCERT GmbH Headquarter Bonn, Germany
- **Salary**:salary and benefit package depend upon qualifications and experience
- **Start date**: 15 September 2025 or as soon as possible

**Responsibilities**:

- Design, develop, and maintain dashboards and reports using Power BI and Paginated Report
- Maintain and enhance data models in Azure Analysis Services
- Design and implement ETL pipelines for the cloud-based data warehouse using services and tools available in Microsoft Azure cloud Platform (e.g. Databricks and Data Factory)
- Monitor and debug data processes and release pipelines
- Manage access rights to BI tools and data models
- Provide 1st-Level Support for BI-related user requests, including ticket triage, troubleshooting, and documentation
- Back-up 2nd Level Support for BI-related user requests
- Be the go-to contact for day-to-day data questions and first technical issues
- Document solutions, maintain user guides and create FAQs for BI solutions in general as well as recurring issues
- Train and support colleagues on how to use dashboards and BI tools effectively
- Support the testing and validation process of business logics and data integrity
- Actively contribute and suggest improvements in data quality, usability, and reporting structures

Your qualifications, experience and skills
- A degree in Computer Science or a related field (e.g. BSc, BCA), or equivalent professional training
- Practical experience in ETL development, ideally with Azure Data Factory or a similar tool
- Familiarity with Power BI - or the willingness and ability to learn it quickly
- Strong understanding of data warehousing concepts and BI lifecycle
- Experience with version control systems (preferably Git)
- Strong service mindset and the ability to handle 1st-level support tasks professionally and independently
- Good communication skills and the ability to translate technical matters into user-friendly language - both in writing and verbally
- A problem-solving attitude and the ability to work in a structured, solution-oriented way
- Team player with strong interpersonal skills and the ability to work in an intercultural environment
- Strong command of written and spoken Business English
- Extensive experience with Python
- Experience with automation of tasks (PowerAutomate), knowledge of Azure Analysis Services as well as MS Fabric would be a plus
- Any exposure to Agile working methods or DevOps environments would be advantageous
- Experience with IT service management standards (e.g. ITIL) or process optimisation would be beneficial
- Previous experience in 2nd-level support or vendor collaboration would be an additional asset
- Exposure to data governance and data security best practices would be nice to have

What we offer
- International work environment
- Company culture of dialogue and respect
- Onboarding and welcome management
- Open-minded and value-driven colleagues living our mission
- Modern IT technology and best practice processes in the BI arena
- Cooperative working atmosphere
- Remote work & flexible working hours
- Attractive benefit package, e.g.: holiday bonus, 13th salary, occupational pension scheme and more
- Opportunities to make a meaningful impact
- Learning and development opportunities
- Chance for motivated staff to grow

How to apply

Regina Jatzke

HR Manager for Recruiting & Employer Branding

+49 (0)228 2493-278

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