Operations Agent

**We have an unmissable opportunity to join our Yacht Owner Customer Care team at Travelopia**

The Yachts division of Travelopia comprises of Sunsail, The Moorings and Leopard Catamarans, which are 3 incredible brands offering customers unique holiday experiences out on the water as well as Yacht Ownership.

In the Yacht Ownership part of the Yachts division, we design spacious, robust, cruising catamarans in collaboration with Robertson and Caine. We also purchase a large number of sailing monohulls from Groupe Beneteau for our charter fleet. The yacht sales activity at Travelopia Yachts includes the sale of new charter yachts in the Moorings and Sunsail ownership programs, the worldwide exclusive distribution of Leopard Catamarans and the sale and brokering of used yachts, either out of the charter fleet or privately owned.

The secret to our success within the yacht industry lies in our exceptional teams, we’re united by the same mission: to have fun while crafting outstanding experiences.

Our yacht owners are seen as investors in our company, therefore it is important you'll be confident working with a wide variety of people to resolve issues on a wide range of levels.

We offer hybrid working, with access to our Bad Vilbel office and also the flexibility to work remotely at times as well. We offer this role as part-time, working 18.75 hours per week and we encourage flexibility on how you would like to work these hours, which can be discussed throughout the recruitment process.

**What you will be doing**:
Handle all yacht owner booking inquiries and requests
- Take reservations for Moorings, Sunsail and Footloose owners who have purchased their yachts through the German office
- Assist in all manners concerning organization of the owner’s vacation including air reservations, hotels, insurance, pricing
- Assist owner with queries about nautical-related information and general queries about the cruising grounds
- Advise owners of changes in their flight details/timings

Help support owners with queries about their use agreement and required documentation
- Assist owners in understanding their yacht use in relation to their management agreement
- Understand variations in terms of owner use across brands and how they can be applied to owner bookings

Liaise with other departments
- To make changes to an owner's vacation as required by Operations / Yield / Product Management
- To collaborate closely with overseas staff in the event of an owner changing their vacation or encountering a medical problem or short notice bookings
- Maintain awareness of new owners coming into the program through Yacht Sales and the terms of their agreement

Support Owner Relations Events
- Travel to boat shows and other brand events as required by the company;
- In conjunction with owner relations representative, plan and implement annual owners’ event such as owners’ flotillas and boat show receptions

**What we are looking for**:
We are seeking a dynamic, eloquent, and upbeat individual with proven customer service experience:

- Previous experience in a Customer Service Support and Operations role is crucial and you will need to be fully proficient in both German and English language (written and verbal) to communicate effectively with our German yacht owners
- High standards of customer service and attention to detail
- A strong positive character and is used to dealing with multiple priorities
- Proactive in finding solutions to problems, able to use initiative to find out answers to questions
- Proficient in Microsoft Office (Outlook, Word, Excel)

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-VS1 #LI-HYBRID