Head of Customer Care Dach
Vor 2 Tagen
We are currently hiring a Head of Customer Care DACH (M/F/d) for our team in the DACH region. Tasks **As Head of Customer Care DACH you will**: - Have the strategic and operational responsibility for the Customer Care team of Evident in DACH - You will be the disciplinary and functional lead of 15 team members of respective local customer care teams (Sales & Service) - You will take care of the team setup, roles and responsibilities, as well as operational routines and processes in line with our Evident EMEA process blueprints - You will take over the operational responsibility for our customer front office and administration for sales & service requests - You will plan the operational priorities in the customer care team based on business requirements - You will be in charge of customer and sales satisfaction at responsible contact channels - You will lead project initiatives to improve the service levels as well as set up and process efficiency - You will make sure to qualify and continuously develop the team members with focus on product knowledge, system and process expertise and communication skills - You collaborate with the Heads of Customer Care of other EMEA regions, the Sales Managers for respective countries and the Managers Sales Support & Supply Chain as well as our Service Providers and Technicians **Requirements**: - A true manager heart and a "problem solver" as much as a visionary, you are passionate about customer relations - Bachelor´s Degree together with demonstrated operations, six sigma or lean management experience - Proven experience building and nurturing client relationships - Your state of mind: A strong team spirit. Transmit your know-how to a young team in full development and eager for knowledge - Responsiveness and composure to support your teams and respond to our customers in a seasonal activity sensitive to current issues - Strong organizational skills: You will interact with all key departments of the company to carry the voice of the customer - Leadership, you know how to carry your projects and give them the necessary resonance at different levels of the organization, from your team to top management - A strong capacity for analysis, strength of proposals and strategic excellence are the essential qualities to successfully manage a central department - Knowledge of compliance and fraud issues would be a big plus - You have been able to develop customer service from its after-sales service function to real center of expertise - You know how to manage crisis situations and take up the challenge of e-reputation - Experience of employee management and development - You have at least 5/6 years of experience as Head of Customer Care or customer service or Customer success (B to B) - Experience working in an international context within a large organization is desirable - Advanced level of English language - written and oral - Additional languages are an asset, especially French, German, Italian or Spanish **Benefits**: - Flexible working hours, incl. mobile work - 30 days of holiday time each year - 13,5 salaries a year - Regular training courses - Extensive company pension scheme - Preventive healthcare and free beverages - Joint company events and activities - Interesting, diversified field of activity in an international working environment
-
Head of Customer Service
vor 2 Wochen
Hamburg, Deutschland HAUSGOLD - talocasa GmbH VollzeitBESCHREIBUNG Unser Customer Service ist das Herzstück von HAUSGOLD. Wir unterstützen Eigentümer bei der Wahl des am besten geeigneten Maklers und tragen zu der erfolgreichen Immobilienvermarktung bei. Für unser stark wachsendes Team aus Kundenberatern für Immobilien und die Maklerbetreuung suchen wir zum nächstmöglichen Zeitpunkt einen Head of...
-
Head of Sales, DACH
vor 1 Woche
Hamburg, Hamburg, Deutschland AutoUncle VollzeitThis role is remote for candidates based in the DACH region, with occasional travel to our offices as agreed.Head of Sales, DACHOwn growth in Autouncle's most critical market.The dealership industry is undergoing a profound shift, as digitalisation and margin pressure force dealership groups to rethink how they attract, convert, and retain customers.That's...
-
Head of Research DACH
vor 2 Wochen
Hamburg, Hamburg, Deutschland APPINIO GmbH VollzeitAllow us to introduce ourselvesHello there We're Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.We started out in Hamburg back in 2014, but we're now humbled to...
-
Head of Research DACH
vor 2 Wochen
Hamburg, Hamburg, Deutschland Appinio VollzeitAllow us to introduce ourselvesHello there We're Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.We started out in Hamburg back in 2014, but we're now humbled to...
-
Head of Research DACH
vor 2 Wochen
Hamburg, Hamburg, Deutschland Appinio VollzeitAllow us to introduce ourselvesHello there We're Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.We started out in Hamburg back in 2014, but we're now humbled to...
-
Head of Customer Success Und Operations
vor 17 Stunden
Hamburg, Deutschland bau digital GmbH Vollzeit**Customer Succes ist deine Leidenschaft?**: **Head of Customer Success und Operations - B2B (SaaS) (m/w/d)**: bau digital ist ein junges Prop-Tech Unternehmen und revolutioniert das Erlebnis beim Wohnungskauf. Mit unserer SaaS-Lösung haben wir innerhalb kürzester Zeit in der gesamten DACH-Region eine hohe Nachfrage erzeugt. Unsere SaaS-Lösung verbindet...
-
Head of Sales, Dach
Vor 2 Tagen
Hamburg, Deutschland Astound Commerce Vollzeit**Wer wir sind**: - Wir als E-Commerce Spezialist möchten unser Team an unserem Standort in Osnabrück (oder remote) erweitern und suchen zum nächstmöglichen Zeitpunkt einen Head of Sales DACH (m/w/d) in Vollzeit. - Einfach kann jeder! Mit Innovation und Spaß erreichen wir Höchstleistungen. Wir begleiten unsere Kund*innen bei der Entwicklung ihres...
-
Head of Learning
vor 2 Wochen
Hamburg, Hamburg, Deutschland bonprix VollzeitYou want to contribute ideas, think ahead and make a real difference? You'll be part of an international team that drives fashion and technology with passion - responsibly, creatively and always together. What defines us: the courage to try new paths, openness to different perspectives and a strong drive to make things happen. We work in a connected way and...
-
Head of Customer Accounts
vor 2 Wochen
Hamburg, Deutschland Eventinc GmbH VollzeitÜber Event Inc Group Event Inc Group ist die größte und führende Plattform für Eventlocations im deutschsprachigen Raum. Mit nur wenigen Klicks können Unternehmen passende Locations für ihr nächstes Event, wie z.B. die Weihnachtsfeier, eine Konferenz oder Meeting, auswählen und erhalten innerhalb kürzester Zeit eine Liste mit buchbaren Angeboten....
-
Head of Customer Service
vor 1 Woche
Hamburg, Deutschland Reverse Retail GmbH Buddy & Selly VollzeitBuddy&Selly macht als führender Online Retailer Second-Hand Fashion zur ersten Wahl für stilbewusste Trendsetter! Wir kaufen exklusive Premium - und Luxusmode, Accessoires, Schuhe und Taschen von über 500 Marken an - darunter Highlights wie Chanel, Hermès und Gucci - und verkaufen sie online, über unseren eigenen Shop und führende Marktplätze wie...
