Head of Customer Care Dach
vor 1 Woche
We are currently hiring a Head of Customer Care DACH (M/F/d) for our team in the DACH region. Tasks **As Head of Customer Care DACH you will**: - Have the strategic and operational responsibility for the Customer Care team of Evident in DACH - You will be the disciplinary and functional lead of 15 team members of respective local customer care teams (Sales & Service) - You will take care of the team setup, roles and responsibilities, as well as operational routines and processes in line with our Evident EMEA process blueprints - You will take over the operational responsibility for our customer front office and administration for sales & service requests - You will plan the operational priorities in the customer care team based on business requirements - You will be in charge of customer and sales satisfaction at responsible contact channels - You will lead project initiatives to improve the service levels as well as set up and process efficiency - You will make sure to qualify and continuously develop the team members with focus on product knowledge, system and process expertise and communication skills - You collaborate with the Heads of Customer Care of other EMEA regions, the Sales Managers for respective countries and the Managers Sales Support & Supply Chain as well as our Service Providers and Technicians **Requirements**: - A true manager heart and a "problem solver" as much as a visionary, you are passionate about customer relations - Bachelor´s Degree together with demonstrated operations, six sigma or lean management experience - Proven experience building and nurturing client relationships - Your state of mind: A strong team spirit. Transmit your know-how to a young team in full development and eager for knowledge - Responsiveness and composure to support your teams and respond to our customers in a seasonal activity sensitive to current issues - Strong organizational skills: You will interact with all key departments of the company to carry the voice of the customer - Leadership, you know how to carry your projects and give them the necessary resonance at different levels of the organization, from your team to top management - A strong capacity for analysis, strength of proposals and strategic excellence are the essential qualities to successfully manage a central department - Knowledge of compliance and fraud issues would be a big plus - You have been able to develop customer service from its after-sales service function to real center of expertise - You know how to manage crisis situations and take up the challenge of e-reputation - Experience of employee management and development - You have at least 5/6 years of experience as Head of Customer Care or customer service or Customer success (B to B) - Experience working in an international context within a large organization is desirable - Advanced level of English language - written and oral - Additional languages are an asset, especially French, German, Italian or Spanish **Benefits**: - Flexible working hours, incl. mobile work - 30 days of holiday time each year - 13,5 salaries a year - Regular training courses - Extensive company pension scheme - Preventive healthcare and free beverages - Joint company events and activities - Interesting, diversified field of activity in an international working environment
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Head of Customer Service
vor 1 Woche
Hamburg, Deutschland foodsbest GmbH Vollzeitfoodsbest® ist ein Team von Visionären und Innovatoren, die sich zum Ziel gesetzt haben, die Lebensmittelindustrie durch die Schaffung spektakulärer Produkte zu verändern. Unsere Produkte sollen den Menschen nicht nur helfen, ihre Gesundheit zu fördern, wir wollen auch ihre Sichtweise auf Lebensmittel verändern. foodsbest® wird bald eine der...
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Head of Customer Service
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Head of Enterprise
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Head of Media Agencies Dach
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Hamburg, Deutschland bau digital GmbH Vollzeit**Customer Succes ist deine Leidenschaft?**: **Head of Customer Success und Operations - B2B (SaaS) (m/w/d)**: bau digital ist ein junges Prop-Tech Unternehmen und revolutioniert das Erlebnis beim Wohnungskauf. Mit unserer SaaS-Lösung haben wir innerhalb kürzester Zeit in der gesamten DACH-Region eine hohe Nachfrage erzeugt. Unsere SaaS-Lösung verbindet...
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Head of Media Agencies Dach
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Care Specialist Dach
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Customer Service Agent German Speaking
vor 19 Stunden
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Senior Research Director
vor 2 Wochen
Hamburg, Deutschland Merkle DACH Vollzeit**Company Description** We Dream. We Do. We Deliver.** **B2B International, a Merkle company.** B2B International is a **global B2B market research agency.** We deliver world class market research projects to inform effective, strategic decisions for the largest and most influential B2B brands. We combine industry and B2B research expertise to deliver...
