Customer Service and Order Handling

Vor 3 Tagen


Nuernberg, Deutschland Christine Fink Personal Vollzeit

On behalf of our customer we are looking for a

Customer Service and Orderhandling

**flexible working hours, core time**: 09:30 - 16:00 (on Fridays 15:00)

Aufgaben
- Input orders and forecasts manually or automatically. (Includes all necessary actions like calculating the demand, creating material, etc)
- Check availability
- Take all necessary actions to ensure an in-time-delivery to the customer (ask purchasing department to schedule in, arrange direct shipments, etc)
- Confirm to customer
- Issue deliveries to customer
- Handling of stock inquiries
- Handling of daily correspondence
- Take immediate actions in case of line stop
- Support manager and other departments in customer related projects
- Run tests for customer related projects (new EDI, consignment, etc.)
- Provide best customer service to ensure customer satisfaction
- Processing of complaints and returns

Qualifikation
- German and English fluently in spoken and written
- Customer orientated
- Cost-conscious thinking
- Analytical thinking and excellent numerical comprehension
- Readiness for flexible working time, overtime, business trips and further education

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