Windows DevOps, Managed Operations

**DESCRIPTION**: AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations, particularly in Active Directory and Exchange environments. As part of the AWS Managed Operations team, you will play a pivotal role in building and operating critical identity management infrastructure based on Active Directory and Microsoft Exchange, crucial components for delivering high-availability AWS services exclusively for EU customers. For more information on ESC please check out our blog: Key job responsibilities Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology, particularly in the areas of Directory Services and Exchange. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC, with a focus on identity management and Exchange. You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours. The overarching goal is to deliver scalable and highly-available service operations for EU customers, with a focus on Active Directory and Exchange operations. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation. A day in the life You’ll spend a majority of your time operating and improving one of the largest software systems. Over the course of a week, you will review the operational health of the services in your team’s care, and as soon as you figure out why there was an anomaly, you write up an actionable bug report. As a responsible engineer, you’ve learned never to make changes to production systems without a plan, so you reviewed then executed changes following a change management process to one of the production systems in your care. Later in the week, you help to resolve your team’s backlog of operational issues. You round off the week by writing a script which helps get to root cause faster of a hard problem that you diagnosed earlier. Eligibility requirements - Fluency in written and spoken English is required. - Employees must be resident in the EU to operate the AWS European Sovereign Cloud. - Amazon will provide relocation support for successful applicants relocating within the European Union. - Employees will participate in an On-Call rota About the team European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services. Diverse Experiences Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we