Sales Service Advisor

Company Description

Why TOMRA?

TOMRA is a world leader in optical and electronic sorting equipment. TOMRA Sorting Solutions is a dynamic company with an outstanding product line and an excellent level of customer satisfaction.

Why is it worthwhile to start and stay at TOMRA? Quite simply, we are a steadily growing international company that has retained its family atmosphere. Our corporate culture is Norwegian, which means there is no hierarchical thinking. If you are interested in titles and hierarchy you are at the wrong place here. We see a bright future in economic terms. Aside from that, it´s nice to know that our recycling machines are helping to make the world cleaner.

At TOMRA, we place significant emphasis on maximizing resource value and utilization, which contributes to the concept of the circular economy: an economic system designed to keep products, components and materials at their highest value throughout their life cycles within a closed loop.

Technology plays a crucial role in achieving this, with advances in certain fields helping to bring about new approaches that can help maximize the value of resources and - crucially - reduce waste.

OUR ROLE

TOMRA’s sensor-based solutions play a key role in optimizing resource productivity, particularly in the fields of waste management and recycling, where sensor-based technology can be used to increase precision and streamline processes.

To achieve the ambitious aim of a circular economy, it is necessary to employ state-of-the-art approaches that push boundaries, and TOMRA’s reverse vending and waste sorting solutions help to achieve this by recovering materials and providing valuable insight into the composition of these materials.

The result is a greater understanding of where efficiencies can be made to minimize costs and waste, and better utilize resources within a closed loop - further mitigating the impact of CO2 and other emissions and inefficiencies.

**Job Description**:
Your role and responsibilities include:

- To organize and being responsible for service sales activities in the dedicated worldwide countries to ensure the department’s efficient and profitable operation plus satisfying customers and enhancing customer relations.
- Customer complaint management related to sales and service.
- Monitor customer preferences to determine focus of sales efforts.
- Maintenance of customer data, price lists, etc. in our ERP / CRM system.
- Review operational records and reports to project sales and determine profitability.
- Customer complaint management related to sales and service.
- Other overall responsibilities within the organization (e.g. supportive responsibilities)
- Independent management of technical advice and sales discussions with customers.
- Sale of TOMRA Care products and the digital solution TOMRA Insight in selected countries.
- Support other TOMRA subsidiaries with service sales related tasks.
- Contact for our customers with regard to technical and product-specific matters in service.

**Qualifications**:
We are looking for someone who has the following profile:

- Willingness to travel worldwide
- Experience and knowledge with ERP & CRM systems.
- Being self-motivated and having the proven capacity to fully complete tasks
- Ability to manage administration, control systems and financial resources.
- Technical, professional and engineering qualifications.
- Experience and knowledge of modern business methods and financial control.
- Excellent problem-solving and follow-up skills
- Excellent communication skills, very good in spoken and written English
- Business experience in a Service / Sales function
- Graduate engineer (electrical, mechanical or electro-mechanical) with a minimum of 5 years of experience preferably in similar capacity.
- Ability to relate to local customers, their views and issues
- Socially outgoing, ability to handle stress

LI-MH1

Additional Information