Customer Service Representative Spain

Britax Römer is a global leader in child mobility, making family travel safer with our range of child seats and pushchairs.

Römer was founded in Ulm, Germany in 1871 and has been setting new standards for the child safety industry for 50 years, thanks to our great people.

Our mission is: every child has the right to be safe and our goal is to protect millions of children on the streets worldwide.

Britax Römer's European headquarters is located in Leipheim, which houses production, logistics and administration, as well as one of the world's most advanced crash test facilities for child seats. Our strong corporate values - Care, Trust and Curious - make for a strong company culture.

We are looking for a **Customer Service Partner Spain & Portugal (M/F/d)**

**Main purpose of role**:
To handle Customer Service tasks associated with direct business in Spain and Portugal.

**Key Accountabilities and Responsibilities**:

- Inputting orders and planning deliveries to trade customers.
- Checking orders are entered with the correct price and customer discount.
- Working closely with the warehouse and logistics team to ensure smooth deliveries.
- Liaising with the Multi-Functional Team on more complex issues or in cases where further assistance is required to achieve an outcome for the customer.
- Supporting Sales Representatives - resolving queries, processing orders, handling after sales issues.
- Assisting customers by Telephone, E-Mail and Social Media
- Customer Services background
- Experience of order processing and managing customer accounts.
- Has empathy for the customers situation
- Ability to work in a fast-paced environment with ever changing priorities.
- Computer literacy including Excel
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Ability to speak fluent Spanish and a good level of English. Other European Languages an advantage.
- Experience of working with multiple order and customer management systems.

**We offer**:

- An attractive remuneration package
- 30 days holiday with a 5-day week
- Flexible working hours and mobile working
- Versatile tasks and the freedom to realise your own ideas
- Company pension scheme
- Further training opportunities
- Offers within the framework of company health management (fitness allowance, courses)
- Employee discounts
- Jubilee payments
- and much more.

We look forward to welcoming you here.

Art der Stelle: Vollzeit, Festanstellung

Gehalt: 27.545,10€ - 56.449,24€ pro Jahr

Arbeitszeiten:

- Montag bis Freitag
- Tagschicht
- Überstunden

Leistungen:

- Betriebliche Altersvorsorge
- Betriebsarzt
- Essenszuschuss
- Firmenevents
- Flexible Arbeitszeiten
- Gleitzeit
- Homeoffice-Möglichkeit
- Kostenloser Parkplatz
- Mitarbeiter-Rabatt
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens

Sonderzahlung:

- Urlaubsgeld
- Weihnachtsgeld
- Zusatzzahlungen

Berufserfahrung:

- Kundenservice: 3 Jahre (Wünschenswert)
- Microsoft Office: 1 Jahr (Wünschenswert)

Sprache:

- Spanisch (Erforderlich)
- Englisch (Erforderlich)

Arbeitsort: Vor Ort