Business Process Owner

**Who we are**:
Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

As a Business Process Owner, you will play a pivotal role in fostering the growth and efficiency of our Go-to-Market teams (Pre Sales, Inside Sales, Field Sales). Your mission? To identify and eliminate inconsistencies and inefficiencies across departments, processes, and technology stacks, empowering our teams to thrive in their endeavors.

In this dynamic role, you will lead high-impact projects that demand collaboration from a wide array of departments, including Marketing, Systems Product Management, Customer Success, Finance, and Logistics. Your expertise will serve as the cornerstone for understanding how processes function, tools are utilized, and sales teams operate, ensuring alignment with business priorities and seamless integration with other departments functions.

**What you'll be doing in this position**:

- **Efficiency enhancement**: Identify inefficiencies and redundancies, collaborating closely with internal teams to implement solutions that streamline operational workflows and empower our Go-to-Market teams
- **Project leadership**: Lead multiple strategic projects simultaneously, taking an end-to-end approach to ensure their success
- **Strategic alignment**: Gather business needs and align on strategic priorities, defining project scope, ideal processes (from user and customer perspectives), and roadmaps, while considering the diverse systems and teams involved
- **Implementation oversight**: Oversee the implementation of processes and tools in coordination with dedicated Product Managers for various systems, ensuring seamless integration and user adoption
- **Training and support oversight**: Facilitate user training and ensure smooth transitions post-implementation, collaborating closely with support teams to address any challenges that arise
- **Point of reference**: Serve as the primary point of contact for current and ideal processes and business priorities, face to collaborative teams, fostering effective decision-making and alignment across departments
- **Delivery assurance**: Ensure timely project deliveries to meet the operational needs of our Go-to-Market teams

**You'll be great for this position if you have**:

- **Extensive experience**: Possess 6+ years of professional experience, with a minimum of 4 years in Project Management or Business Consulting roles
- **Language proficiency**: Proficiency in English is required, while fluency in French, Italian, German, or Spanish is a plus
- **Great communication**: Exhibit strong communication skills, both verbal and written, to effectively convey ideas and collaborate with colleagues and stakeholders
- **Stakeholder management**: Ability to adeptly manage multiple stakeholders from operational and technical domains to top leadership levels, fostering collaboration and alignment
- **Sales exposure**: Previous exposure to sales activities, whether inbound or outbound, is highly desirable
- **CRM implementation expertise**: Previous experience in project management for CRM implementations, preferably with Salesforce is highly desirable. Knowledge or hands-on experience with other business systems such as SAP, Stripe, or Marketing Cloud is a plus
- **No-Code tools familiarity**: Experience with or a keen interest in utilizing no-code tools, such as Make or Zapier, is beneficial
- **Pragmatic mindset**: Approach challenges with a pragmatic mindset, motivated by a commitment to improving the status quo and delivering tangible results
- **Autonomy**: Demonstrate ability to work autonomously, taking ownership of projects and driving them forward with mínimal supervision
- **Proactivity**: Display a proactive approach to problem-solving and decision-making, empowered to navigate complexities and drive initiatives towards successful outcomes

**Why you should join SumUp**:

- A discount platform for all SumUp employees with more than 700 brands with discounts that can reach 60% (Germany only)
- Futureben : Discount on a sustainable goods from a platform varies from 10-30%
- Beach Volley,Football, bouldering & running teams
- Urban Sports Club membership (subsidized)
- Mobility Options : Company transport ticket (BVG Firmenticket) and Bike leasing
- SumUp Corporate Pension Scheme
- Bi-weekly SumUp Breakfast, Soup & Asian food day
- All the startup swag you expect: kicker table, unlimited drinks & fruits
- Kita Cooperation

**This is an on-site a job**

**About SumUp**:
We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's menta