Technical Support Representative

We are hiring a
**Technical Support Representativ**
**e** to join our team in Munich. The objective of this position is to serve our customers with customized products, by ensuring prompt transformation of their requirements into optimal solutions (including quality, pricing, and aesthetics) within a dynamic and energetic setting.

**What You Will Be Doing**:

- Telephone product consulting for our customers
- Technical clarification of special production requests and construction work
- Customer service and improvement of international customer relationships
- Calculation of special orders and preparing quotations
- Support of international projects
- Improvement of Customer Experience
- Participation in our continuous improvement process

**Who You Are**:

- Fluent German and English language skills (spoken and written), French would be a plus
- Safe handling MS-Office, and SAP skills are an advantage
- High product affinity and technical understanding
- Commitment and responsibility as well as high customer and service orientation
- Completed commercial and/or technical training, and ideally several years of work experience and enjoying telephone customer services

**Why People Choose to Work with Us**:

- At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

**Who We Are**:

- Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more.
- We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly-traded company with fiscal year 2021 revenue of $2.6 billion.

**Our Approach to Hybrid Work**:

- At Steelcase, we know that work matters and can provide people with a deep sense of purpose. The workplace offers us a shared space designed for community, innovation and learning, a place to connect and conduct our most meaningful work. As such, our office is the primary hub for doing work, but by no means is it the only place.
- Steelcase employees have always had a say in where they work - whether that is in the office, at home, or somewhere in between. We will continue to maintain this practice as part of our larger hybrid work strategy.

Our employees know their working style best, which is why they have the choice and control to choose how and where they work. This belief extends beyond just working on or off-campus, but also to where our employees work within our office. Because our life’s work is to create the best workplaces, our employees benefit from that expertise and quality in our own spaces.
- While flexibility varies by role and team, we support choice and control for our employees so they can choose the best place to do their best work.

**What Matters to Us**:
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
- If you’re interested in Steelcase, but this isn’t the right time or role, join our _
**_[Talent Community HERE]_**:

- to be updated on future openings in your area(s) of expertise._