Service Management Lead

Vor 5 Tagen

München, Deutschland Open Text Corporation Vollzeit

**Hiring Manager**: Sandy Vasir
**Talent Acquisition Advisor**: Lina Hasani
**Job Code Level**: CVM1
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YOUR IMPACT
This hybrid role involves leading a team of Service Managers while supporting our Technical Consultants in delivering high-quality implementation, integration, and consulting services to clients. Additionally, you will serve as a Service Manager, focusing on larger, more strategic accounts. Collaboration with internal stakeholders, including Sales, Customer Success, and Product teams, will be essential to ensure the successful execution of programs that meet both client expectations and company objectives.
WHAT THE ROLE OFFERS
- Managing and growing a small team of Service Managers in EMEA
- Serving as the primary point of contact for escalations and ensure client satisfaction by delivering contractual obligations on time and within scope
- Meeting margin targets by establishing and standardizing delivery practices and solution approaches
- Allocating and optimizing resources to ensure efficient delivery and operational excellence
- Collaborating with the Senior Management team to align the Managed Services strategy with overall business goals
- Tracking key financial metrics, including billable utilization, project margins and client profitability

WHAT YOU NEED TO SUCCEED
- University degree in a technical or business discipline or equivalent
- At least 5 years of proven service management skills, including at least 3 years of experience in a leadership role
- Experience in negotiating the contract scope and price as well as writing proposals
- Relevant certification (e.g. ITIL, PMP)
- Familiarity with OpenText products is beneficial
- Very good communication and presentation skills in German and English

**ONE LAST THING**:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.
OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.

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