Lead - Customer Service
Vor 6 Tagen
Job Purpose Ensure Customer Service and Order Entry processes, for German business by guaranteeing the operation of the flow of orders and the management and control of administrative related tasks for the proper functioning of the organization. Key Accountabilities 1.Order to cash Order entry: hospitals, wholesaler and retail pharmacies. Process and manage orders in the system and ensure reach to the Logistic Agency to be delivered. Discounts and pricing revision and alignment for orders Registration and updating of processed orders and data Stock value loss compensation claims control and monitoring. 2.Customer Service Ensuring service and quality standards for the CS Operational responsibility for the day-to-day business Permanent analysis and control of KPIs Close collaboration with the sales force/ first point of contact for all OTC matters Setting up processes to ensure cooperation with 3pl Ensuring right master data creation through 3PL 3.Supply Management Check the stock with frequency to ensure we don’t run out of stock Expiry date continuous check and short shelf life management. Returns management and coordination. Ensure that the returns from customers received in our Warehouse in good conditions Educational qualifications commercial training, e.g. as an industrial clerk (m/f/d) for wholesale and foreign trade or forwarding clerk (m/f/d) Medium level of MSOffice package. Fluent written and spoken German – C-Level a basic knowledge of English Relevant experience: Minimum 5 year experience in the customer service of a medium-sized company, preferably in Pharma field. Skills: service-oriented mindset ensures a professional approach to our customers high level of commitment and organisational talent like to work independently and reliably flexibility, diligence and a hands-on attitude and enjoy working with an efficient, motivated team
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Segment Lead Customer Excellence
Vor 3 Tagen
München, Deutschland ServiceNow Vollzeit**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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Customer Service Support
vor 3 Wochen
München, Deutschland Cipla VollzeitPurpose of job Support customers by answering product and service questions, process orders and fulfil customer needs to ensure customer satisfaction. Job responsibilities Identify customer requirements Communicating operational standards, ensuring adherence to Customer Service Team guidelines Responsible for tasks such as order processing, ensuring lead...
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Customer Service Support
vor 3 Wochen
München, Deutschland Cipla VollzeitPurpose of job Support customers by answering product and service questions, process orders and fulfil customer needs to ensure customer satisfaction. Communicating operational standards, ensuring adherence to Customer Service Team guidelines Responsible for tasks such as order processing, ensuring lead time to our customers, cross department...
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Supervisor Customer Service Team Lead
Vor 6 Tagen
Garching bei München, Deutschland Edwards Lifesciences VollzeitTo provide superior and efficient Order Management Services by efficiently managing information, documentation and product flow to meet both internal and external Customer needs while also assuming overall responsibility for the team he / she is accountable for. **Team Supervision**- full responsibility for all employee-related activities, including...
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München, Deutschland ServiceNow Vollzeit**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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Director, Area Lead Global Customer Success
Vor 6 Tagen
München, Deutschland Palo Alto Networks VollzeitOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Customer Success Team Lead
Vor 7 Tagen
München, Hybrid / Remote, Deutschland VoiceLine Vollzeit 80.000 € - 120.000 € pro JahrÜber Uns VoiceLine is an ambitious, VC-backed startup at the forefront of voice and AI technology. We're building an AI Assistant Platform for field sales, enabling sales organizations to sell more, make smarter decisions with powerful market analytics, and coach their teams to excellence at scale.We operate at the intersection of voice input, AI, and...
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Team Lead Customer Success, Germany
vor 1 Woche
München, Deutschland Choco Vollzeit**Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it....
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Director, Area Lead Global Customer Success
vor 1 Woche
München, Deutschland Palo Alto Networks Vollzeit**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
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Customer Service Representative
Vor 6 Tagen
München, Deutschland Certified Collectibles Group Vollzeit**Customer Service Representative**: - Munich, Germany, On-site, Full-Time, Monday-Friday_ **WHO WE ARE** Certified Collectibles Group is the world’s leading provider of expert, impartial and tech-enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC), Paper Money Guaranty (PMG),...
