Aktuelle Jobs im Zusammenhang mit Next Generation Customer Experience - Berlin - Takeda Pharmaceutical
-
Customer Support
Vor 6 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is the creator of an intelligent, ever-growing Smart Home Services platform for the modern age. With their bundle of high-value services centered around the best possible WiFi, they are empowering CSPs around the world to provide their customers with unparalleled WiFi performance, personalization, security, and much more. Their services bundle is...
-
Customer Support
Vor 2 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is the creator of an intelligent, ever-growing Smart Home Services platform for the modern age. With their bundle of high-value services centered around the best possible WiFi, they are empowering CSPs around the world to provide their customers with unparalleled WiFi performance, personalization, security, and much more. Their services bundle is...
-
Berlin, Deutschland Kyndryl Deutschland GmbH Vollzeit**Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...
-
Customer Experience Internship
Vor 2 Tagen
Berlin, Berlin, Deutschland Spotahome Vollzeit 9.600 € - 12.000 € pro JahrWhy us?Remote flexibility, we trust our team and we are goal oriented Paid internship: 800 euros gross per month with a 6 month duration.Starting date: January/ Feburary 2025Schedule: Full-time, 09:00 to 18:00, Monday to FridayA hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.People. Work with talented, committed...
-
Customer Experience Specialist
vor 4 Stunden
Berlin, Berlin, Deutschland DNL Deep Neuron Lab Vollzeit 40.000 € - 60.000 € pro JahrYou're curious about cutting-edge AI and know how auditors really work? Then this might be your next step.We are dnl – an AI audit-tech startup building intelligent software for leading audit firms. Our solutions help auditors work through documents faster, more accurately, and with less manual effort.We're looking for a Customer Experience Specialist to...
-
Berlin, Deutschland Kyndryl Deutschland GmbH Vollzeit**Why Kyndryl** Unsere Welt war noch nie so voller Chancen wie heute, und wir bei Kyndryl sind bereit, sie zu ergreifen. Wir kombinieren die Mentalität eines Start-ups mit der Präsenz eines Marktführers. Wir sind ein neues Unternehmen, aber wir sind auch ein 19-Milliarden-Dollar-Unternehmen mit 90.000 Mitarbeitern und einer Liste von 4.600 Kunden -...
-
Customer Experience Internship
Vor 2 Tagen
Berlin, Berlin, Deutschland Spotahome Vollzeit 24.000 € - 30.000 € pro JahrWhy us?Remote flexibility, we trust our team and we are goal orientedPaid internship: 800 euros gross per month with a 6 month duration.Starting date: January/ Feburary 2025Schedule: Full-time, 09:00 to 18:00, Monday to FridayA hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.People. Work with talented, committed and...
-
Sr. Director, Marketing and Customer Experience
Vor 2 Tagen
Berlin, Berlin, Deutschland TE Connectivity Vollzeit 120.000 € - 180.000 € pro JahrAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Energy Business Unit is driving innovation in next-generation energy networks that keep the power on. To support accelerated growth in high-paced Renewables (Solar,...
-
Customer Experience Specialist
vor 1 Woche
Berlin, Berlin, Deutschland Avomind Vollzeit 40.000 € - 60.000 € pro JahrThe company Our client is an international eSIM shop for more than 130 destinations. It's simple to set up and provides 4G connection around the world. You'll connect to the internet just by scanning a QR code, and you'll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their business....
-
Senior Customer Experience Representative
Vor 4 Tagen
Berlin, Deutschland Evolus VollzeitEvolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Customer Experience Representative to join our Sales Team reporting to the General Manager for Germany & Austria. In this critical role, you’ll drive seamless customer and commercial success by...
Next Generation Customer Experience
vor 2 Wochen
**People First** - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. **Our people are the heart of Takeda**.
For our commercial unit (EUCAN) in Berlin we are looking for a
**Next Generation Customer Experience (NGCE) Lead (M/F/d)**
in a permanent position and in full time.
Our **NGCE Lead (M/F/d) **is our “go-to” person for German Omni-Channel Engagement (OCE) and NGCE as well as the local point of contact for EUCAN OCE Customer of Excellence (CoE).
**Your tasks in detail**:
- Define & executes the OCE and NGCE strategy (e.g., objectives, target customers) defined by OCE CoE (e.g., drive LOC cross-functional customer engagement strategy with BUs) and adapts if needed
- Leads the OCE Manager(s), CRM Manager(s), NGCE Operations Manager, NGCE Team, Marketing Technology and Online Business Excellence Manager and L&D Manager(s)
- Builds capabilities in the LOC, by establishing supportive training strategy with Learning & Development (L&D) Managers
- Drives the standardization and harmonization of customer domain data (CRM, OCE etc.)
- Ensure local OCE tools and platforms (including CRM) in Germany are aligned with one another and with global technology standards
- Ensures compliance and alignment of tools and platforms (including CRM) with the local pharmaceutical industry's regulations (collaborate with legal and compliance)
- Drives insight generation from local ecosystem to optimize customer experience and streamline operations at scale (incl. content excellence, campaign operations) by defining pilots, roadmaps, responsibilities etc.
- Resources & demand management, investment management, financial planning, budgeting and forecasting, stakeholder management & communication, vendor & partner management
- Supports the EUCAN OCE leads and provide local input on future of customer experience and personalization of interaction
- Orchestrates priorities and activities from EUCAN OCE CoE across the different TAs and brands and acts as bridge to brand leaders as well as sales force
**Your profile**:
- Master's degree in Business Administration, Information Technology, or related field or comparable
- Min. 5 years of experience in multi-channel marketing with hands-on knowledge of digital tactics, campaigns and OCE journeys
- Successful track record in digital marketing in pharma with leadership experience
- Demonstrated experience in pull-through of global journey & campaign blueprints to local markets and worked with local teams on localization/capability building
- In-depth knowledge and understanding of digital, channels, platforms, ecosystem & up to date with latest development/innovation around digital marketing
- Able to drive customer excellence with a focus on partnering with brand teams and medical
- Additional Marketing/Sales experience in HC preferred
- Fluent in English and German
**What you can look forward to with us**:
- Appreciative working atmosphere in an international and exciting working environment with a wide range of development opportunities
- Independent work with the opportunity to play a part in shaping an innovative company
- Professional and personal development opportunities
- A wide range of social benefits
- Flexible working hours and home office (only 40% in the office)
**Empowering our people to shine**
**Diversity, Equity and Inclusion**
Takeda is committed to foster diversity, equity and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age or disability.
**Locations**:
DEU - Berlin - Wirtschaftswunder
**Worker Type**:
Employee
**Worker Sub-Type**:
Regular
**Time Type**:
Full time
