Service Owner

Your favourite drink? Regardless of what it is - it could well be that it was manufactured with the aid of our **digitalization solutions**.

Why? Because Syskron GmbH is a proud part of Krones.digital - an international community of digital experts within the Krones Group. We are fans of **cutting-edge technologies** and develop **innovative services and solutions** that are used in every fourth beverage bottle worldwide. We are all united by the mission to do more than just tick boxes on to-do lists: We want to create real added value for our customers and optimise beverage and liquid food production wherever there is still room for improvement, thereby making our contribution to a **sustainable and better future**.

Yes, that is ambitious But we have a plan to make it happen: With people who **seize opportunities**, are **passionate about their ideas** and believe in the **power of our team**. With an open ear, respectful dialogue and mutual support - in the office, from home, from anywhere in the world. With creative freedom and an inspiring environment that drives you forward and helps you to develop personally. That gives you security and leaves room for your life outside work.

Let's create impact beyond tomorrow - are you in?
- As Service Owner - Subscription Management, you are responsible for a part of our service portfolio and ensure that the service you are responsible for meets the expectations and requirements of customers and internal stakeholders.

Your tasks
- You are responsible for the entire lifecycle of our subscription services, which are provided to our customers.
- You coordinate all activities required to provide and further develop the service.
- You monitor the performance of the digital service, analyze weaknesses and identify optimization potential.
- You implement improvement measures to increase the efficiency and quality of the service.
- You act as a central interface between the technical team, the development department and other internal stakeholders to ensure effective and efficient service delivery.
- You define, maintain and prioritize the service roadmap to align the service with business requirements and strategic goals.

**Profile**:

- You have a degree in (business) informatics, engineering or a comparable qualification.
- You have extensive professional experience in IT management, preferably in a service owner or similar role.
- You have in-depth knowledge of IT service management according to ITIL (certification is an advantage) and ideally have experience in using Salesforce.
- You have experience in commercial and business aspects, including pricing, market analysis and business strategy development.
- You have excellent communication skills and the ability to coordinate both technical and non-technical stakeholders.
- You are fluent in both German and English.

**Our benefits**:
Life is short, join Syskron

We spend approximately one third of our day in work. This is why, at Syskron, we offer both an exciting job and everything needed to produce creative ideas. And for the other two thirds of the day, we provide numerous benefits as the icing on the cake. After all, life is simply too short to spend it with a run-of-the-mill employer.

Flexible working

Mobile working and flexible time management are firmly engrained in our culture - for a work-life balance in line with your needs.

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Individual training

We make a point of promoting your individual potential and interests because this is precisely what makes Syskron innovative - and makes you unique.

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30+ days leave

In our company, you may take more than 30 days leave each year, for we know: Free time is not only good for the soul, it also recharges your batteries.

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**The community**

Krones.digital

The digital community of the Krones Group

At Krones, however, the focus is not only on connectivity in production, but also on an interpersonal level: Behind Krones.digital is a community of currently around 450 experts from a wide variety of fields, companies and countries. Their common mission is: To drive forward the digitalization of production processes - from machines to line control and central cloud platforms to SAP solutions for the beverage industry.

The team for Krones.digital

Get the latest insights into projects and working life at Krones.digital on LinkedIn

Krones.digital at LinkedIn