Senior Specialist/associate Principal, Programs

**Company Description**
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a **Senior Specialist/Associate Principal** to join the QC Programs team in Product Operations, Quick Commerce Growth Product Line team on our journey to always deliver amazing experiences.

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.

Act as the strategic PM of PMs for QC—leading on PMO, designing governance, crafting operational processes, and ensuring Product, Engineering, and Business teams move in sync. You will also build and manage at least one core QC organisational process (e.g., adoption tracking, feedback loop, capability readiness), driving adoption and continuous improvement.

**Key Responsibilities**
- ** Operate the PMO**: Design and run portfolio governance, planning cadences, risk logs, dashboards, and SLAs.Personally unblock critical projects, build tooling (dashboards, workflows), and rescue misfiring programmes.
- ** Product Operations Ownership**: Serve as the go-to for process design, enabling product teams with workflows, dashboarding, and delivery enablement.
- ** Support and lift PMs**: Translate strategy (Value Drivers OKRs ABCs) into actionable plans and support PMs in execution and alignment. Train PMs and Leads, run playbooks, and elevate delivery standards.
- ** Lead change initiatives**: Manage org change rollouts with stakeholder communication, training, and adoption metrics.
- ** Data & tooling stewardship**: Own Product Ops tooling stack; ensure self-service reporting and transparency.

**Qualifications**
- 5-7 years in PMO, Programme/Portfolio Management, or Product Operations within mature tech settings.
- Proven track record of building and running PMO/process functions and executing end-to-end deliveries.
- Deep experience in Product Ops: OKR alignment, process scaling, adoption tracking.
- Tool fluency: Jira/JPD, Confluence, Google Sheets/Apps Script, dashboards.
- Hybrid agile governance experience.
- Strong change management background.

**Additional Information**
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- _ Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week_
- _ We offer 27 days holiday with an extra day on 2nd and 3rd year of service_
- _ We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses._
- _ Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy_
- _ Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan_
- _ The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses._