Operational Excellence Director

**What You Will Do**

Step into an exciting leadership role as an Operational Excellence Director at Johnson Controls, where you will drive transformative initiatives within the EMEALA Systems (Installation) Functional team. Reporting directly to the Senior Director for EMEALA Systems, you’ll have a crucial impact on our Business Units across the EMEALA region. In this position, you will lead the charge on strategic initiatives that propel Revenue Growth, Margin Expansion, Cash Improvement, Service Linkage, risk management, and enhance project management capabilities.

**How You Will Do It**
- In this role, you will spearhead the coordination and implementation of performance improvement initiatives aimed at maximizing profitability and achieving operational excellence within the System (Installation) Function. By diligently tracking and analyzing key metrics and KPIs, you will identify trends and uncover exciting opportunities for improvement across the region.
- You will cultivate a culture of continuous improvement, inspiring operational delivery teams to enhance efficiency and productivity in all aspects of our installations. Your oversight of the Installation Excellence Risk and Escalation Process for major projects will ensure robust engagement with internal stakeholders and proactive risk management strategies.
- Collaboration will be at the heart of your efforts as you partner with various departments, including operational businesses, service, finance, legal, procurement, and pricing, to coordinate and implement impactful strategic initiatives. By leading the Lesson Learnt Process across EMEALA, you will facilitate critical reviews and the sharing of insights to drive ongoing enhancements throughout our operations. Your promotion of ‘self-serve data analytics’ and process automation will empower teams with the tools they need to succeed.
- Strategic Objectives
- Executed Gross Margin improvement
- Revenue Growth
- Cash flow improvement
- Reduce Risk within WIH
- Increase Service Linkage
- Process Compliance
- Customer Satisfaction

**What We Are Looking For**:
**Required**
- Extensive experience in leadership operations management
- Demonstrated experience in change management and leading transformation efforts
- Strong analytical skill set with the ability to interpret complex data
- Proven track record of managing and collaborating with a diverse range of stakeholders
- Exceptional ability to influence and establish credibility across various organizational levels
- Capability to handle and progress multiple projects and initiatives simultaneously
- Excellent problem-solving skills and a proactive approach to challenges
- Outstanding collaboration and influencing skills, fostering teamwork and engagement
- Strong project management skills, with a focus on delivering results
- Fluency in English, both written and verbal

**Preferred**
- Background in field-based operations.
- Certifications in change management and process improvement methodologies.
- Project or program management certifications.
- Fluency in an additional Western European language.

**About Johnson Controls**

At Johnson Controls, we firmly believe that diversity is a core strength that drives innovation and excellence. We are committed to fostering an inclusive environment where every individual is empowered to contribute their unique perspectives and talents. Our diversity policy promotes equal opportunities and aims to create a workforce that reflects the diverse communities we serve. We strive to cultivate a workplace culture where everyone feels valued, respected, and inspired to reach their full potential. Join us in shaping a sustainable future through diverse ideas and collaborative efforts.

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