Head of Vendor Management

About the opportunity

**Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces**

**Main Responsibilities**:
**Partners Performance**: Develop and implement strategic plans to improve brand and partner performance, using data-driven insights and analysis to optimise revenue growth and customer engagement.

Build and maintain relationships with key partners, collaborating closely to ensure mutual success and identify opportunities for new partnerships.

**Vendor Operations**: Oversee vendor management processes and procedures, including onboarding, performance monitoring, and contract negotiation, to ensure effective and efficient operations.

Develop and implement best practices for vendor management, including vendor performance metrics and reporting, to drive continuous improvement and cost savings.

**Portfolio Optimisation**: Identify opportunities to optimise the product portfolio, including new product development and rationalisation of existing products, to drive growth and profitability.

Conduct market research and analysis to understand customer needs and preferences, and use insights to inform product development and portfolio management strategies.

**Vendor Communications**: Manage vendor communications, including regular check-ins, updates on performance metrics, and escalation of issues as needed, to ensure effective collaboration and alignment with vendor goals.

Develop and maintain strong relationships with vendors, serving as a liaison between vendors and internal stakeholders to ensure alignment on goals and priorities.

**Your Heroic skills**:

- Bachelor's degree in Business, Marketing, or related field required. Master's degree preferred.
- Minimum of 9 years of experience in account/partner management with proven leadership experience or track record in a technology/food delivery/E-commerce or FMCG industry
- Excellent communication skills, including fluency in English, both written and verbal. Fluency in one or more European languages a plus
- Strong analytical skills with the ability to analyse and interpret data, and use insights to drive business decisions.
- Experience in business management/performance; account management, portfolio optimization, product development, or related fields preferred.
- Demonstrated ability to lead and collaborate with cross-functional teams to achieve business objectives.

**Why Delivery Hero?**
- Exchange ideas and meet colleagues from different teams in our active guilds and through our global tech & product community.
- We offer visa & relocation support globally to our permanent employees.
- Enjoy our free online yoga classes and a subsidized Urban Sports Club or Gym Pass membership.
- Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to our confidential Employee Assistance Program.
- Participate in our health campaigns such as seasonal flu vaccines.
- Benefit from subsidized products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program
- Join the global market leader and a publicly listed company with a competitive remuneration package.
- Develop your skills with your personal educational budget for conferences and external training.
- Access our e-learning platform MyAcademy and participate in our various inhouse trainings, including German learning options.
- Save responsibly with our attractive corporate pension options.
- Join company parties, team, cultural and sports events

**About us**:
Learn more about our diverse stack and what our teams are working on by visiting our Tech & Product blog and our Tech Talk Youtube channel.
- Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become one of the leading global online food ordering and delivery platforms and are now innovating and creating new services such as groceries, pharmacies, and other convenience articles in multiple markets.
- Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.
- At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, gender identity, sexual orientation, age, marital status, or any other aspect that makes you, you._

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem.