Senior Technical Support Specialist

vor 2 Wochen

München, Deutschland Haier Europe Vollzeit

Job Posting Title

Senior Technical Support Specialist

The challenge

For 40 years, Haier has focused its energy and expertise on one goal; producing the best home appliances to ensure the highest consumer satisfaction.

We believe that we can only contribute to a simplified everyday life by working alongside our consumers and through gaining a true understanding of their needs. As we continually strive to improve and expand our product range based on our insights, we’re looking for a new Senior Technical Support Specialist (M/F/d) to help continue our success across the region.

If you’d love to take responsibility for our service partners and ensure they receive the technical support they require, we’d love to hear from you.

The position is offered on a Hybrid working basis with travel to our Munich office as required.

What you will do- Act as the central point of contact for our service partners for all technical questions relating to repair processes and product replacement- Coordinate and monitor incoming support requests and ensure that they are processed efficiently- Ensure technical documentation is adjusted for the region- Monitor product and service quality- Review and approve product replacement requests in close cooperation with the service partners- Work closely with the support office, Area Service Managers and the Contact Center to ensure optimal support for the service partners- Act as an interface between the local team and the European Headquarters and ensure a smooth flow of information- In challenging situations, maintain a calm approach and attention to detail whilst maintaining appropriate contact with our service partners

What you need to succeed-
- Ideally formally trained in Electrical Engineering or a comparable Technical degree or equivalent- Excellent German and English, both spoken and written- Analytical skills and the ability to quickly identify complex technical problems and find the appropriate solutions- A passion for service and a structured way of working to make processes efficient- A high level of communication skills and the ability to explain technical issues in an understandable way- A team-oriented approach- Working knowledge of MS Office (Excel, PowerPoint, Word)

What we offer:
- Attractive remuneration and contribution to a company pension scheme- Discounts on the website 'Corporate Benefits'- Employee Purchase Program for Haier Products including family and friends- Wellpass membership- 30 days’ vacation and flexible working hours- Hybrid working- Permanent position- An exciting and varied work environment

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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