Customer Service Specialist Spain

**Your role**:
We are looking for a Customer Service Specialist Spain (M/F/d) for our headquarter in the heart of Munich. This position is a fixed-term contract for about 1,5 years due to a parental leave.
- Join the centralized customer service team for multiple European countries, serving as the primary point of contact for our Spanish customers and partners
- Identify and assess customers’ needs, handle complaints and provide constructive feedback to maximize their satisfaction
- Follow the standard interaction guidelines and use the right tools to provide solutions and alternatives within the agreed Service Level Agreement, follow up on open tasks to ensure resolution
- Build sustainable relationships and trust with our business customer accounts through open and interactive communication
- Ensure proper categorization of all customer issues and reporting on most relevant topics/requests
- Transfer the voice of our customers into central functions as marketing and product development, interacting with those teams to provide exceptional service
- Improve customer’s satisfaction and reviews in cooperation with the marketing team
- Provide Sales and account support for our European sales activities
- Regularly share best practices with the rest of the CS team

**Your profile**:

- 3+ years of previous experience in customer service or customer support
- Native level Spanish and fluent English skills - additional languages such as German, Swedish, Dutch or Italian are a plus
- Great interpersonal and communication skills to support the customer team in an agile, fast paced and dynamic environment
- Customer orientation and ability to respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Team player, but also the ability to work independently
- Knowledge of systems such as Salesforce Lightning and Atlassian (JIRA; Confluence) are a plus

**Why us?**:

- Work with a purpose and help creating a fair used car market for everyone
- A very pleasant atmosphere in an international team (27 nationalities) - we work together, we win together, no jerks allowed
- We stand for diversity and inclusion in all its dimensions, we see it as a strength for our teams
- While having a beautiful office in the center of Munich, we offer flexible working options usually in a hybrid setting
- Great team events like our famous hike day in summer

Our benefits will promote your
- ** Financials**: Fully company-funded pension plan, life
- and occupational disability insurance
- ** Health**: Financial support for sports and wellness activities | Free counselling at life and wellbeing challenges
- ** Work-life Balance**: Flexible and family-friendly working hours with additional days off for special occasions and volunteering | The possibility to work from abroad up to 2 months a year

and many more

**How to apply**:
Are you ready to disrupt the way Europeans buy and sell used cars?

**A Fair Used Car Market For Everyone.**

**About us**:
CARFAX Europe GmbH provides trusted information that helps millions of people to shop, buy, own and sell used cars with more confidence. Our flagship service is our Vehicle History Report, a curriculum vitae for used vehicles to solve the asymmetric information problem in the used car market. Our customers get access to an extensive multinational database consisting of +27 billion historical records related to over 1 billion cars in +20 countries across Europe and North America. Today, we are a team of 100+ people in six European countries - while retaining a start-up feeling including flat hierarchies and flexible decision-making processes.