Hotel Customer Service Agent Nf-02

**Summary**: This position is located at Tower Barracks Army Lodging in Grafenwoehr. **Incentives and Bonuses** - Incentives will not be paid. **Priority will be given to those that attend the job fair on 8 Oct 2025 from 0930 and 1330. Please see "how you will be evaluated" below.** **This job is open to**: **The public**: - U.S. Citizens, Nationals or those who owe allegiance to the U.S. **Clarification from the agency**: United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. **Duties**: - Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations. - Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors. - Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control. - Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund. - Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcome. **Requirements**: **Conditions of employment**: - Direct Deposit and Social Security Card is required. - Meet qualification/eligibility/background requirements for this position. - A one-year probationary period may be required. - Satisfactorily complete an employment verification (E-Verify) check. - Must be able to work rotating shift, to include nights, weekends and holidays. **Qualifications**: **Resumes must be two pages (or less).** Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. - Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with mínimal to no supervision. - Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry. - Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner. - Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change. - Ability to use office automated equipment in the performance of the required duties. - Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel. **Education**: This job does not have an education qualification requirement. **Additional information**: **Area of Consideration** **Manual Application Option** **PCS Costs** - Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest. **Allowances and Differentials** - This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander. - Foreign overseas allowances, post allowance, and differentials will not be paid, contingent upon eligibility. **Your Application may be Considered for Multiple Opportunities**: **Discover Your Path to Success** - Inside you will find helpful tips, insights, and everything you need to feel confident and prepared. **Benefits Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the _Review Our Benefits_ link below. Review our benefits **How you will be evaluated**: You wi