Program Coordinator, Baumholder

Job Ref:
10023066

**Location**:
Baumholder-Germany

Category:
Advising and Enrollment

Type:
Full time

**Program Coordinator**

**UMGC Europe**

**Location: Baumholder, Germany**

**Overseas Contingent III, (100% FTE) Full-Time, Grade 003**

The Program coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel in the KMC will be required.

**SPECIFIC RESPONSIBILITIES INCLUDE**:

- Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive.
- Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.
- Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
- Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.
- Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.
- Provide assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.).
- Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
- Assist with base access as needed.
- May provide facility support to include: opening and closing UMGC Overseas computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
- Other job-related duties as assigned.

**REQUIRED EDUCATION AND EXPERIENCE**:

- High school diploma/GED
- Background in customer service
- Able to work in a fast-paced and complex environment with accurate attention to detail
- Possess basic office management and clerical skills
- Effective written and verbal communication skills
- Good interpersonal skills
- Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

**PREFERRED EDUCATION AND EXPERIENCE**:

- Some college coursework
- Applicants with a U.S. valid driver's license

**All submissions should include a cover letter and resume**.

**The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.**

**Workplace Accommodations**:
**Benefits Package Highlights**:

- ** Generous Time Off**: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. **Part-Time rates will be prorated based on Full-Time Equivalency.**:

- ** Comprehensive Health Coverage**: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
- ** Insurance Options**: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. **NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.**:

- ** Retirement Stipend**:Conti