Mass Account Management Associate, Germany

vor 2 Wochen

Berlin, Deutschland Wolt - English Vollzeit

**About Wolt**:
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we're committed to making local life better — for our customers and for our partners. In Germany, our Mass Account Management (MAM) team supports thousands of restaurant partners across the country. We're now looking for a Mass Account Management Associate to join us and help improve the operational success of these partners at scale.

**What you'll be doing**:
As a Mass Account Management Associate, you will play a key role in improving the operational success of our restaurant partners at scale. You'll be part of a team responsible for ensuring thousands of merchants remain active, available, and engaged with Wolt's commercial tools. Using data, structure, and scalable communication, you will help partners improve their performance, adopt new features like Promotions and Ads, and contribute to Wolt's growth — all while maintaining clean and reliable portfolio data.

**Day-to-day in this role you'll**:

- Manage the operational health and performance of a large group of restaurant partners
- Monitor and improve KPIs such as availability, active rate, rejection rate, and churn
- Design and lead initiatives that drive adoption of Promotions, Deals, and Ads
- Ensure strong data hygiene and accurate reporting
- Support campaign rollouts and help scale best practices across the portfolio
- Collaborate cross-functionally with other teams

**Our humble expectations**:

- 1-2 years experience in operations, commercial or support roles
- Excellent German and English communication skills
- Proficiency in Excel/Google Sheets and CRM platforms
- Strong sense of ownership, structure, and attention to detail
- Analytical mindset and drive to improve processes

**What we offer**:

- A role with direct impact on merchant performance and customer experience
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Cool office in the heart of Berlin
- Discount on Wolt orders
- Modern work equipment
- Various soft drinks, coffee and fruits in the office
- Urban Sports Club membership subsidy
- Deutschland Ticket subsidy
- Weekly all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation

**Next steps**:
**Our Commitment to Diversity and Inclusion**:
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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