Technical Implementation Specialist

**The position**:

- If you are excited about growing with Hive and love operations, this might be the right position for you_

We're looking for a Technical Implementation Manager (TIM) to join our growing team and help us scale seamless no-code solutions for our merchants. As TIM, you'll be the first line of defense for technical issues, own implementation processes, and consult our largest merchants during onboarding and beyond. You'll work closely with product, engineering, and merchant success teams to ensure our clients receive best-in-class technical support as they grow with Hive.

Join us and become part of a company that's not just growing—it's transforming the way businesses operate.
- Create impact: As a Technical Implementation Manager, you'll lead the implementation of no-code setups for new and existing Hive clients. You'll ensure our merchants launch smoothly, and you'll act as a key player in making sure our technical operations scale with their growth.
- Consult whale merchants: You'll provide high-touch consulting during onboarding for our largest merchants, helping them navigate complex setups and scale their operations. Your technical know-how and strategic mindset will help them get the most out of Hive.
- Drive WMSaaS excellence: You'll ensure our Warehouse Management System as a Service (WMSaaS) runs reliably and meets merchant needs. You'll proactively identify and resolve any issues, working toward operational excellence across the board.
- Continuously improve: You'll refine processes for implementation, technical support, and escalation workflows. Your work will directly impact the efficiency and quality of how Hive delivers support.

**Your profile**:

- We know - sometimes, you can't tick every box. We would still love to hear from you if you think you're a good fit_
- **Languages**: Fluency in English (C1) and at least one additional language at C1 level**:French, Italian, Spanish, or German**.
- **Tech-savvy mindset**: Experience with no-code tools, SaaS platforms, and system configurations.
- **Problem-solver**: You bring a curious and solution-oriented approach to technical challenges and escalations.
- **Merchant-facing skills**: You're confident in working with clients directly, consulting and troubleshooting with a customer-first mindset.
- **Escalation ownership**: Proven ability to identify issues, manage resolution paths, and coordinate with product and engineering teams.
- **WMS exposure**: Familiarity with Warehouse Management Systems (WMS) and logistics workflows is a plus.
- **Multitasker & process optimizer**: You're comfortable juggling multiple priorities while continuously improving how we work.

**Our offering**:

- **Be part of the Hive.**
Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. At Hive, we foster a culture of trust, collaboration, and constructive feedback—where people are empowered to grow and make a real impact.
- **Make your mark.**
Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You'll work on exciting challenges from Day 1 and grow alongside Hive as we expand across Europe.
- **Competitive compensation.**
We offer market-competitive salaries, including an equity incentive plan (EIP) for all full-time team members.
- **Tools to thrive.**
You'll receive a MacBook and the tools that suit your working style best—whether that's an extra monitor, headphones, or something else to boost your productivity.
- **We support your well-being.**
Enjoy 30 vacation days per year, with an additional 20 days to take as paid sabbatical every 3 years at Hive.
- **Office perks & team events.**
Free drinks and snacks in our offices, and regular team events—including workations that bring the entire Hive team together.

**About us**:
**We're revolutionizing e-commerce operations.**

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in