Senior Customer Operations Lead

Vor 6 Tagen

Berlin, Deutschland Formlabs Vollzeit

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few. Founded in Boston in 2011, Formlabs is now one of the leading 3D printer manufacturers in the world. Our internal sales and services teams, as well as a network of more than 100 distribution partners represent us throughout the globe across various verticals. The Customer Strategy and Operations team drives key go to market initiatives, and supports sales and services leads with planning, insights, process optimization, and project management, thereby enabling Formlabs to deliver the best customer experience in 3D printing across the globe. We are looking for an experienced and ambitious professional to navigate data projects across teams and regions. If you are experienced with process and operations optimization, have an exceptional, proactive "can-do" attitude, have fun understanding and breaking down complex issues and put the solutions into action, and enjoy working with clever teammates and diverse stakeholders, then we have the perfect challenge for you Join our team as **Senior Customer Operations Lead**. **The job**: - Analyze sales and services processes, projects, and programs and identify opportunities for improvement, implementing changes to enhance productivity - Prioritize projects with ambiguity and complexity, focusing on impactful returns in both finances and time - Lead complex sales and services operations projects by analyzing requirements, defining project scope, developing project approach and timeline & collaborating with diverse stakeholders and departments to deliver - Provide leadership and mentorship to the Go-To-Market operations team **You**: - 5+ years of experience as a sales operations manager or related role - Experience with Salesforce, Magento or similar software - Excel at communication and stakeholder management - Bachelor's degree in Business Administration, Sales, or a related field; MBA is a plus. **Bonus Points**: - Experience with SaaS or hardware companies - Project management certification **Our Perks**: - An inclusive, dog-friendly office with diverse and inspiring colleagues - Shares in the company (we're a double unicorn company) - In-office catering 3x per week, plus daily free beverages and snacks - Monthly 50 EUR mobility subsidy (incl. BVG Firmenticket & Swapfiets) - Weekly yoga classes - Free mental health & well-being sessions with an external partner - Learning and development budget - Free 3D prints - Urban Sports Club discount - Supplementary, opt-in German pension scheme - Fun team events **We build amazing things. Come join us** **Even if you don't check every box, but see yourself contributing, please apply. **Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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