Ramstein Site Supervisor

Overview:
Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

**Summary**:
This position requires strong problem-solving abilities, technical expertise, and leadership capabilities to manage operations effectively. The FER must leverage experience and judgment to accomplish goals while leading and directing personnel as necessary. The FER shall facilitate communication between operational communities and sustainment at various locations, provide planning and programming support for all AFLCMC/HNI upgrades and new programs, facilitate operational fielding and integration of AFLCMC/HNI programs, and interface with mission partners within the assigned area of operations. The primary focus area for this position will be supporting Cyber Security and Control Systems.

**Responsibilities**:
**Essential Job Functions**:

- Core Tasks
- Integrated with mission partners at their respective locations, ensuring visibility and ongoing coordination and support of HNI and OPS mutual items of interest.
- Coordinate work tasks with AFLCMC/HNI PM’s, MAJCOM A6 staff, and other organizations designated by the Government Sustainment PM.
- Participate in meetings and conferences for HNI supported systems to maintain situational awareness of these programs to enable effective relay of information out to the local units that the FERs represent.
- Liaison between the operations community and the PMO at meetings, conferences at all AFIN fielded locations.
- Act as technical field representatives for Sustainment and facilitate communication between the Operational Community (OPS) and AFLCMC/HNI at meetings and conferences.
- Participate in commander conferences, staff meetings, A6 director calls, IPT calls, section meetings and other relevant unit meetings involving systems and programs supporting the unit’s mission involving AFLCMC/HNI deployed systems and cyber infrastructure.
- Participate in local user meetings (e.g., Daily Ops brief, Operational CCB (Configuration Control Board), Operational Engineering Review Board (ERB), Design Review Board (DRB), Ticket Review, AFIN Response Center (ARC) Ticket Review, and Change Advisory Board (CAB)) as necessary relaying relevant information between Sustainment and the local unit at these meetings.
- Keep MAJCOM, NOS and/or base personnel informed on HNI program status, progress, issues, and planning schedules.
- Provide the Government Sustainment PM with any MAJCOM or base program status issues, concerns, or questions regarding HNI program progress, issues, and planning schedules along with potential resolutions to these issues. If required, FERs shall schedule/facilitate meetings between impacted parties to assist with resolution.
- Support the ARC with OPS incident updates, communication, remediation, and escalations.
- Continuously promote awareness of Sustainment services and benefits to the OPS community
- The Contractor shall provide a monthly FER Field Report. This report shall be included in the Integrated Digital Environment (IDE). The report shall include at minimum:

- Summary of all work accomplished and the impact of this work (i.e., schedule, cost, performance)
- Description of ongoing issues/risks experienced in the field status of prior month’s FER Request Form (incl. ongoing tasks)
- Aid in the planning, engineering support and troubleshooting for all AFLCMC/HNI projects, programs, and weapon systems sustainment actions, primarily through the approval of a FER Task Request.
- Provide on/offsite engineering efforts, such as equipment, configuration, troubleshooting, and installations through the approval of a FER Task Request.
- Assist in TO and TCTO validations/verifications prior to release for implementation
- Create change requests within Enterprise IT Service Management and Authorized Service Interruptions to support AFLCMC/HNI projects
- Travel to any base to support the PMO/OPS mission (Travel up to 20%).
- Coordinate and accomplish data calls and site surveys
- Technical & Infrastructure Management
- Plan, design, and implement network and systems infrastructure solutions.
- Monitor system performance, identify risks, and develop mitigation strategies.
- Ensure the stability and efficiency of hardware and software systems within the operational environment.
- Troubleshoot and resolve technical issues, ensuring mínimal disruption to operations.
- Leadership Responsibilities
- Supervise, lead, and direct work as necessary for site-specific operations.
- Employ engineering best practices to meet operational requirements.
- Provide status updates and reports on performance and technical concerns.
- Perform other duties as assigned by the program management staff and Sr. Field Operations Manager
- Risk & Compliance Management
- Ensure compliance with DoD, Air Force, and industry security standards.
- Maintain oper