Customer Success and Technical Solutions Specialist

**About Us**:
Ensurity is a leader in covert GPS tracking solutions, serving law enforcement, retailers, and other organizations with state-of-the-art tracking devices. We are proud to expand our operations from the USA to Germany, enhancing our global footprint and customer reach.

**Position Overview**:
**Key Responsibilities**:

- **Customer Service**:

- Provide timely and professional support to EU-based customers, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction.
- Assist with customer support for US-based clients as needed.
- **Order Fulfillment**:

- Manage the packing and shipping of products to EU customers.
- Ensure accurate and efficient handling of orders to meet delivery timelines.
- **Technical Support and Training**:

- Perform technical troubleshooting of products and assist customers in resolving operational issues.
- Deliver technical training sessions to customers, ensuring they fully understand the operation and deployment of our products.
- Collaborate with the US-based technical team to address complex issues and enhance training materials.
- **Account Management**:

- Build and maintain strong relationships with key customers to ensure satisfaction and long-term collaboration.
- Regularly communicate with clients to understand their needs and provide tailored solutions.
- Identify opportunities to upsell or introduce additional products and services.
- **Team Growth & Operations**:

- Support various tasks and responsibilities as required to establish and grow the Ensurity presence in Germany.
- **Additional Responsibilities**:

- Manage CRM systems to ensure accurate and organized customer data.

**Working Hours & Location**:

- This position requires **flexible working hours** to support operations in both Europe and the USA. The ability to adapt to varied schedules is essential.
- The role involves a **hybrid work environment**, with tasks requiring both onsite presence at our Mannheim location and the flexibility to work from home.
- **Onsite work** will be necessary for tasks such as order fulfillment, team meetings, and customer-facing responsibilities.
- **Remote work** can be arranged for tasks that do not require physical presence.

**Key Qualities for Success**:

- **Self-Motivation**: As the first EU-based employee, a proactive and independent work ethic is essential.
- **Desire to Grow**: A passion for growing within the business and contributing to its success is of utmost importance.
- **Adaptability**: Willingness to handle varied tasks and take on responsibilities beyond the core role as needed to support the company’s growth.

**Qualifications**:

- Prior experience in customer service, technical support, and/or account management roles.
- Strong problem-solving skills and technical aptitude.
- Experience delivering technical training is highly desirable.
- Proficiency in English; German language skills are highly desirable.
- Excellent communication and interpersonal skills.
- Familiarity with shipping and logistics processes is advantageous.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to work in a growing, innovative company with global reach.
- The chance to be part of the foundational team driving Ensurity's expansion in the EU.
- A supportive and collaborative work environment.
- Professional development and training opportunities.

**How to Apply**:
If you are passionate about delivering excellent customer service, technical solutions, and account management, and are excited to be part of a growing team, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: 45.000,00€ - 55.000,00€ per year

Sprache:

- Deutsch (Erforderlich)
- Englisch (Erforderlich)

Work Location: Hybrid remote in 68161 Mannheim, Germany