Team Lead

Vor 4 Tagen

Krefeld, Deutschland Outokumpu Vollzeit

**_Advance Your Career with Outokumpu - Team lead, Inside Sales Central, Sales Europe, Advanced Materials_**

Are you a motivated, digitally-savvy, and solution-oriented professionals ready to make a meaningful impact and lead a team? This is your opportunity to join our team at Outokumpu as **Team lead, Inside Sales **for Central Europe in our Business Line Advanced Materials and build and drive a team towards our goal in Customer Centricity.

**About the Role**:
As a **Team lead **you will play a critical role in creating and managing a competitive team to ensure Inside sales operations run smoothly with focus on digital tool usage. A solution-oriented individual with Can-Do attitude to accept challenges with high sense of urgency.

**Key Responsibilities**:

- **Leading a Team**: To create & manage a competent, can do, result oriented team with quality customer service towards customers and a strong support team to our sales.
- **Customer Relationship Management**:Manage a team to support with portfolio of customers, and monitoring team to deliver service-related topic smoothly. Also participate in customer visits, attend exhibitions.
- **Quotation Management**:Implement and follow price guidance for create and manage quotations/ re-quotations to customers.
- **CRM and Digital Tools Implementation**:Use and implementation of CRM, other tools like WIMM usage for Inside sales related activities, KPIs with team.
- **Order Processing Performance**:Check, process, and confirm customer orders using SAP, ensuring compliance with delivery specifications and company guidelines.
- **Order Management & Inventory Management**:Crucial order delay escalation with mill and leading customer communications in case of the escalations. Leading the month and quarter maximizing invoicing activity for Finished goods inventories.

**What We’re Looking For**:
We seek a detail-oriented, customer-focused professional with:

- **Ready to lead a team**:Able to challenge and accept challenge with ability to lead a team.
- **Technical Knowledge**: A strong understanding of materials and production processes, with experience in SAP for customer account management.
- **Commercial Insight**:Experience with customer quotations, project management, and Strong aptitude and skills for handling commercial topics.
- **Digital Competency**:Strong digital skills and interest in tools like CRM, skills in MS Office, SAP, Power BI, and other tools for efficient order management.
- **Communication Skills**: Excellent verbal and written communication skills in both German and English (additional language know-how is a plus so please specify in resume).

**This position is based in Germany and with residence near Krefeld. The reporting will be directly to the Head of Inside Sales, Sales Europe, Advanced Materials.**

**Why Join Outokumpu?**

**For more information, please contact**:
We promote diversity, equity, and inclusion in Outokumpu. We make every effort to ensure all employees feel welcome and that they are equally heard and have equal opportunities.

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