Director of Operations

Summary As a member of the Executive Leadership Committee, the Director of Operations is a central position at Hyatt Place Frankfurt Airport. This position reports directly to the General Manager. The Director of Operations is responsible for overseeing and managing all operational functions and departments, including Front Office, F&B Operations, Banquets and Housekeeping. **Your tasks include**: - Responsibility for short - and long-term planning as well as operational leadership and management of hotel operations in front and back of house - Preparation and recommendation of the budget and responsibility for the implementation of all measures within the approved plans - Ability to quickly grasp operational statistics and recognize how these can be used to improve the position of the hotel - Manage and monitor the development of staff - Hire, train, coach and mentor employees and conduct annual performance and salary reviews - Responsibility for preparing reports and forecasts, inventory and budget for hotel operations - Coordinate major projects such as renovations, investments and equipment changes in collaboration with the Technical Director and General Manager - Resolve customer complaints to ensure a high level of customer satisfaction and quality Implementing procedures to increase guest and employee satisfaction - Ongoing employee training to implement Hyatt service standards and procedures **What you can look forward to**: With us, you can expect a motivated team and a positive working atmosphere with a respectful "you" culture, paired with a responsible area of responsibility and a workplace where you can live out your strengths. **Benefits**: - **Your daily benefits**: - Company car - including private use - Employee parking space in our garage - Fair working hours, which are recorded via an electronic time recording system - so you always have everything in view and your time at the hotel is precisely documented - You have access to a wide range of training and well-being offers - Central location with direct S-Bahn connection - Free provision and cleaning of your uniform - Staff canteen directly in the hotel - Team and employee events - **Your future is important to us**: - Regular development meetings, training opportunities as well as further training and exchange opportunities - Hogarente Plus* - Allowance for capital-forming benefits* - Additional 50% dental insurance - **To enjoy during your vacation**: - Explore the world**: Free nights and attractive employee rates are available to you at many Hyatt hotels around the world. - **Further discounts & rewards**: - Discounts in our restaurants & bars - dine like our guests - Rewards for recruited employees (Hy-Recruiter program) - We offer you a wide range of corporate benefits The Great Place to Work Institute© has repeatedly recognized Hyatt Hotels in Germany as one of the "Best Employers". The benefits we offer are as diverse as our team. Look forward to an environment where team spirit is lived and where you and your needs count. - depending on length of service **You only pay the tax **Qualifications**: That's you: - You have previous experience as Director of Operations / Rooms preferred - You have at least 5 years of operational leadership experience and at least 5 years of experience in a senior department or division head role - You have proven leadership skills - You have the ability to interact effectively with people from diverse socio-economic, cultural, disability and ethnic backgrounds - You have a degree in hotel/hospitality is an advantage - You must have the following strengths: high energy, entrepreneurial spirit, motivational leader, proven success in implementing high guest traffic concepts, good communication skills, exceptional customer service and the ability to improve the hotel's financial bottom line - You can communicate clearly and concisely both verbally and in writing in German and English - You are proficient in Microsoft Word, Excel and PowerPoint - You have excellent organizational, interpersonal and administrative skills - You are flexible, able to work under pressure and keep a cool head even in stressful moments