Service Contract Supervisor

vor 1 Woche

Berlin, Deutschland Euro London Appointments Vollzeit

I am partnering with an international medical devices company focused on women’s health. With a presence globally and more than 5,000 employees globally, they are now growing their team further in Germany.

We are recruiting a Service Contract Supervisor - w. German and English for the DACH region. The role is to be based in their new German HQ in Berlin and is offered as a hybrid role with 3 days in the office and 2 days optionally in a home-office.

Tasks

As the new Service Contract Supervisor, it will be your responsibility to provide supervision, leadership, coaching and daily direction to your 3-person team consisting of Service Contract Administrators. The team offers administrative support in the areas relating to the services of the medical devices. This includes contract renewals and the management and administration of the service contracts, working closely together with both sales and the field service engineers.

**Your new responsibilities will include**:
Develop, motivate and lead the team
- Support the team in managing and overseeing new contracts as well as contract renewals
- Work closely with sales / key account management on new Bid/ Tender Proposals
- Identify and drive improvements to processes and procedures
- Responsible for the achievement of revenue generation through service contract renewals
- Referral point for any client issues, concerns or escalations
- Build and maintain good relationships with the internal teams, stakeholders and key clients

**Requirements**:
Your qualifications and experiences

Previous experience in a team management/ supervisor role
- Ideally experience working in a similar administrative role. This can include contract management, renewals, order management, claim management, supply chain support, customer service, sales administration etc.
- Costumer focused and demonstrable ability to interface with internal stakeholders and externals clients
- Ability to problem solve
- Reporting skills - ability to use an ERP system (ideally Salesforce)
- Good planning and time management skills
- Fluent German and English

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