Web Application Support Specialist

remote work

fulltime

**Everyone talks about innovation today - we live and breathe innovation**

HYPE has been working with idea and innovation managers around the world on their innovation journey for over 20 years. Our customers include over 400 companies - from international corporations to hidden champions. Our software suite covers all aspects of innovation management, from idea management and partner scouting to trend and technology management. Our international team of over 160 employees implements customized solutions for our clients around the world.

We are looking for reinforcement for our team at one of our European locations, preferably in the Cologne/Bonn area, or from home.

**Web Application Support Specialist (f/m/d)**

Our team is passionate about what we do. Join us and help shape the future of our customers

**Your responsibilities**:

- Technical support for our customers during the installation of the HYPE platform
- Configuration of authentication (SAML), interfaces, monitoring (Nagios), mail, IIS, Shibboleth, Keycloak and on-premise support (Windows, Linux), taking into account the individual needs of our customers
- Advising our customers on IT setups for our products in complex projects
- 1st and 2nd level support of our solution and operation of support systems, e.g. ticket systems
- Planning and realisation of IT projects
- System administration of the HYPE hosting environment (Google, Pulsant)
- Testing and documentation of new IT functions of the company's own software

**Your profile**:

- Completed vocational training in the IT sector, preferably as an IT specialist in system integration, or professional experience as a career changer in a similar environment
- Profound knowledge of current Microsoft Windows operating systems, common Linux distributions and very good general IT knowledge, especially Internet technologies (SSO, SAML, IdP, Keycloak, Shibboleth, MS Graph, SSL, Zertifikate, WAF)
- An open personality with a clear customer and solution focus and a hands-on mentality to maintain a partnership with our customers

**Why HYPE?**

**Shaping the future**: Join us in supporting our clients, who are key players in the fast-paced global change towards digital transformation.

**A good start**: With intensive training from your team, you can quickly take on responsibility and work on engaging projects in a collaborative and team-oriented environment.

**Work-life balance**:Home office, special leave for special occasions, as well as a flexible working time model await you.

**Continuous growth**: Regular training and development opportunities - both professionally and personally - to help you grow. We are committed to nurturing your growth and will guide you towards exciting career advancements..

**Team spirit**:Team spirit is our number one priority - we live it every day through close and regular dialogue. As a team, we focus on providing the best possible advice to our customers with our HYPE SaaS solutions.

**Company culture**: HYPE has an inclusive and family-like culture, with an open-door policy that values employee development based on their strengths.

**Our industry**: Our job is to help organizations excel at innovation and transform towards a better tomorrow - That’s about as exciting as it gets

**HYPE Perks**:

- Flexible work hours and remote work days- Learn & grow - we'll invest in you- We love families - work-life balance is key to us**What's next after you apply?**:
**Step 1 - Interview**:
If your background is a match for the role, we'll set up a phone or video interview with 1-2 people. We want to get to know the real you, so be yourself and ask questions We're happy to give you insights into your future role and HYPE Innovation as a company.

**Step 2 - Meet the team**:
If you continue through the process, you’ll meet with a selection of key colleagues, get to speak to them about their experiences of working with HYPE and experience our culture. We want to make sure you have a solid basis for your decision to join the HYPE Innovation family.

**Get in touch**:
**Yasmin and Vanessa from our HR department are your first point of contact.**

HYPE Innovation

Trierer Str. 70-72

53115 Bonn / Germany

As an equal opportunity employer, we do not discriminate in recruitment, selection, compensation, or any other employment-related activity with respect to a person's race, color, nationality, religious belief or affiliation, sex, age, ethnic or national origin, marital or family status, sexual orientation, gender identity or activity or current or past disability.
- Yasmin Rudersdorf
Head of People & Culture