Customer Care Specialist

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
For our further expansion at the Plattling location we are looking for a

Customer Care Specialists (M/F/d)

in the following areas:

- Home & Commercial
- Medical
- Automotive
- Energy Power / Storage

These are your tasks:

- Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area
- Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order
- Recording and maintaining accurate and complete customer master data in the CRM system
- Assist in achieving company goals and increasing revenues
- Proactively market CSA's portfolio of services to existing customers in collaboration with the marketing team
- Occasional client/trade show visits and involvement in client events

We expect:

- Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable
- 2-5 years of relevant work experience desirable
- Knowledge of Salesforce and Workday is an advantage
- Knowledge of the testing and certification industry is an advantage
- Very good knowledge of German and English (written and spoken)
- Very good customer service skills, high service orientation and communication skills
- Detail orientation and ability to handle multiple tasks/projects simultaneously
- Independent and result-oriented way of working

What we offer:

- An interesting and varied job in the sales area to support the continuous growth of CSA Group
- Function as internal sales and customer contact for all commercial-related topics
- Possibility of mobile working and flexible working hours
- Fitness & Health Program for a relaxed balance to the daily work routine
- Company pension plan
- Permanent direct employment and a future-proof job