Support Specialist, Payments

Lightspeed is seeking a fluent German speaking customer service-oriented individual to provide remote full-time technical assistance for our popular Payment Systems. The Payment Specialist will be counted on to provide support to our customers and our internal Frontline agents who will be primarily receiving incoming calls from our customers.

**What you'll be responsible for**
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Properly document and track customer issues and resolutions
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to better customer experiences
- Handle miscellaneous duties and responsibilities as defined by management

**About our team**

The Payments support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone's passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you've come to the right place

**What you'll be bringing to the team**
- 1-2 years of customer service experience
- Excellent verbal and written communication skills in English and German
- Ability to handle outbound telephone calls
- Effective telephone communication skills, with the ability to convey a customer-focused attitude
- Capable of managing multiple internal chat communications
- Proven experience in managing multiple priorities in a fast-paced environment
- Powerful organizational and decision-making skills
- Proven troubleshooting skills
- Openness to be working weekends and holidays

**Even better if you have, but not necessary**
- Computer hardware and networking experience
- Experience working with Payment Systems or in the payment processing industry
- Working knowledge of Mac OS X
- French language skills, written and verbal
- Retail/Restaurant or eCommerce experience

**Who you are**
- We look for problem solvers that do not shy away from learning
- You have a passion for creating great customer experiences
- You have great problem-solving skills
- You are self-sufficient and work well in a team environment
- You can adapt easily to a constantly evolving role

**What's in it for you**
- An environment that encourages initiatives and leadership
- Fun activities with your teammates - be part of the Lightspeed Community;
- Work with highly talented people who are as passionate about their craft as you are
- Tons of growth opportunities in technical, people management or customer-oriented roles
- Amazing benefits & perks, including company equity for all Lightspeeders

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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