Customer Success Internship

Plan A has set itself the ambitious goal to decarbonise a million businesses within the next few years, using science and technology. We offer a software for decarbonisation and ESG reporting capabilities, that enables businesses of the likes of BMW, Mollie, Sorare, GANNI, Chloé and N26, to successfully manage their net zero journey. Building and growing Plan A has been only possible thanks to our ever-expanding team across Europe. If our mission is aligned with your values and personal goals, we want to get to know you

We're looking for an ambitious intern to support the customer success department for 6 months with the possibility of a permanent contract after the completion of the internship.

Tasks

At Plan A, you'll be working with hundreds of companies to successfully manage their net zero journey and ESG reporting. We are looking for someone to support the data management for our customers, and help them on their net zero journey. Your task will cover:

- Own key tasks in the customer data migration process, through data transformation and data upload
- Input customer data, from various sizes, industries and global locations, into Plan A’s Platform and database
- Reviewing and updating technical documents (eg. manuals and process workflows)
- Transferring data from paper formats into electronic files or database systems when needed
- Verifying data by comparing it to source documents
- Developing strategies/tactics to obtain missing information for incomplete documents
- Serve customers by providing product and service information and resolving product and service problems. Referring issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
- Prepare and review support articles and video training material for customers
- Daily operational tasks contributing to achieve set quantitative and qualitative targets for the customer success team

**Requirements**:

- A degree in a Business or Management related discipline is preferable
- Customer and quality-oriented attitude
- Analytical mindset, data and target-driven mentality
- Excellent communication skills - verbal and written
- Ability to work independently, prioritise, and manage time effectively
- Strong analytical and problem-solving skills
- Fluency in English and German is a must for this position. Any additional language is a plus

**Benefits**:

- Contribution to a bigger purpose Push the needle on climate action by contributing to the success of our carbon management and ESG software
- We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
- We are always growing and so are you. We support you with “My Plan A”, your personalised career journey, in hitting your professional development goals and your vision for life.
- Enjoy the perks of remote work but always feel free to join us in our office in Berlin Kreuzberg.
- Access to online learning platforms (e.g. Masterclass, Master Plan) and online magazines (e.g. Sifted)
- Discounts and benefits via the Plan A Corporate Benefits Platform
- Monthly team activities, company on
- and offsite and weekly team drinks on a Friday evening
- Dog-friendly office
- 28 vacation days per year, plus 30 days working-from-anywhere

Plan A believes that companies have the power to pave the way to a more sustainable future. We exist to help fast-acting businesses build a decarbonised and sustainable economy. We do this by providing a digital platform for companies to reduce their environmental impact, engage their employees and create ESG reporting. Plan A’s platform combines data processing power with a team of scientists to guide companies. We are based across Europe and were founded in 2017.