French Speaking Technical Specialist
vor 1 Woche
Join our team as soon as possible in our office in the heart of Cologne as:
French Speaking Technical Specialist / Technical Support Agent (M/F/d)
Tasks
- You constantly update the requests and customer data, as well as the respective ticket status in the CRM system
- You help to solve technical problems
- You assist in the development of self-help tools by preparing troubleshooting workflows, knowledge base articles, and training materials
- You will work closely with your team members, as well as senior technicians in the escalation process and knowledge sharing
- You will be given the opportunity to expand your technical knowledge through internal in-house training and participation in onsite installations
**Requirements**:
We are looking for a person with French and German language skills. English language skills would be additionally desirable.
**Beyond that you should have the following**:
- Ideally, you have completed an apprenticeship or university degree, preferably with a technical background.
- You have a technical understanding, even if you are a career changer, and are very interested in robotics and the DIY sector.
- You already have some professional experience in customer or technical support
- You have the talent to show understanding and to advise customers individually
- You work solution-oriented, are a team player and have a friendly nature
- Your flexibility and high resilience distinguish you from the others
- Good MS-Office skills, as well as the aforementioned language skills in German and French round off your profile
**Benefits**:
- Fulltime employees receive a gross salary of 2.800€ / month
- You will take part in a professional, paid training prior to starting your work
- We offer you opportunities for advancement within the company or project
- Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
- We make sure you can travel via public transport with a discount
- To improve our ecological footprint, we will pay 100% of your job ticket and also offer the possibility of job bike leasing
- Through our employee purchase program you get the right tools for your private projects
We warmly welcome people with disabilities.
SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries - working from home or from one of our customer experience (CX) hubs - we securely connect best-loved brands with their customers every day in 50+ languages.
Learn, Lead & Grow at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
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