Customer Sales and Service Agent

Vor 7 Tagen

Frankfurt am Main, Deutschland Air Canada Vollzeit

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol. Across the country and across the world, the Air Canada family brings people together. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Air Canada is seeking dynamic and enthusiastic individuals to fill a Full Time position in the role of

**Customer Sales and Service Agent at our Frankfurt Contact Centre.**
- The primary focus and responsibility is to provide the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products.

**Requirements**:

- Offer the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products.
- Use Air Canada's reservation system Altea to make new flight reservations or to modify existing bookings.
- Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction.
- Accurately obtain documents and confirm customer's personal information for bookings.

**Qualifications**
- Customer service experience within a call centre environment and previous travel industry experience.
- Reservation and ticketing knowledge with an Airline or Travel Agency.
- Ability to find creative solutions to complex customer scenarios.
- Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks and prioritize accordingly.
- Strong interpersonal skills in dealing with customers and business partners.
- Excellent communication skills combined with a strong commitment to teamwork.
- PC/IT skills at high standard.
- Must be able to work flexible hours/shift.
- High school diploma or academic equivalent.

**Conditions of Employment**:
**Linguistic Requirements**

**Other requirements**:

- Working hours are from Monday to Friday between 0900-1730 (exceptions might apply)

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Customer Sales and Service Agent

    Vor 2 Tagen

    Frankfurt am Main, Deutschland Air Canada Vollzeit

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol. Across the country and across the world, the Air Canada family brings people together. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Air Canada is seeking dynamic and enthusiastic individuals to...

  • Customer Sales

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Emirates Vollzeit

    Job PurposeA winner of more than 500 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia...

  • Customer Sales

    vor 1 Woche

    Frankfurt am Main, Deutschland Air Canada Vollzeit

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The primary focus and responsibility is to provide the highest level of customer service while...

  • Sales Agent

    vor 2 Wochen

    Frankfurt am Main, Deutschland Cpl IE Vollzeit

    I am looking to speak to **German **speaking professionals looking for a new and exciting sales position in finance! **Role**:Sales Agent**: - German Speaking** **Responsibilities and tasks** - Explaining features and benefits of products and services for purposes of creating new sales opportunities. - Initiating follow-up calls to ensure customer win and...

  • Customer Service Agent DACH

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland PERGOLUX Vollzeit

    As a Customer Service Agent, you will support customers throughout their purchasing journey and play a key part in strengthening PERGOLUX's reputation for premium, high-quality service. You will guide customers with expertise, empathy, and clarity—ensuring every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian...

  • Customer Service Agent France

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland PERGOLUX Vollzeit

    As a Customer Service Agent France, you will guide customers throughout their entire journey and play a key part in strengthening PERGOLUX's reputation for premium, high-quality service. With empathy, product knowledge, and clear communication, you will ensure every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian...

  • Group Reservations Sales Agent

    vor 2 Wochen

    Frankfurt am Main, Deutschland Frasers Hospitality Vollzeit

    **GROUP RESERVATIONS SALES AGENT, FRASERS** 30 hours per week over 5 days with varied shift patterns Based in Capri by Frasers, Frankfurt Responsible for answering all group reservations and customer service-related calls to the Central Sales Office. To deliver excellent customer and maximise all sales opportunities for all hotels. To support...

  • Agent, Integrated Customer Services

    Vor 6 Tagen

    Frankfurt am Main, Deutschland American Airlines Vollzeit

    Location: Frankfurt Apt (FRA-TRML) Requisition ID: 65383 **This is a part-time position - working 4 hours/day, 20 hours/week.** Please make sure you have the legal right to work and live in the EU prior to applying. The possession of an US passport does NOT qualify for work permission in the EU. **Intro**: Are you ready to explore a world of possibilities,...

  • Agent, Integrated Customer Services

    Vor 7 Tagen

    Frankfurt am Main, Deutschland American Airlines Vollzeit

    Location: Frankfurt Apt (FRA-TRML) Requisition ID: 65383 Please make sure you have the legal right to work and live in the EU prior to applying. The possession of an US passport does NOT qualify for work permission in the EU. **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines...

  • German Speaking Customer Service Agent to Greece

    vor 1 Woche

    Frankfurt am Main, Deutschland Next Job Abroad Vollzeit

    Join us as a German speaking Customer Service Agent - with a free relocation to Greece! Are you a fluent German speaker with a passion for helping others and a desire to work in an international environment? We're looking for Customer Service Agents to join our growing team in Greece, representing one of the world’s most well-known and respected...