Senior Specialist Customer Fulfillment Alliance

HR Contact: Mini BawaSharma- Purpose
The purpose of this role is to support the execution of the requirements our alliance account customers and ensure best in class customer delivery excellence whilst maximizing internal efficiencies. To achieve this, you are responsible for the on day-to-day activities to ensure release of the orderbook according to the SCM strategy and to deliver the highest alliance account customer satisfaction.
It will support the process from the sales order entry to on time in full delivery of all products for the accounts within their portfolio, while owing and driving some elements of it.- Key Responsibilities
- Monitor outbound order book of delivery note creation/transfer with potential delays and take appropriate actions (DN prioritization, max DN qty, BID, PGI, Credit etc.)
- Build strong partnerships with DC and Outbound teams to secure operational excellence and Coordinate and support with AKA deliveries issues.
- Support on day-to-day activities and order book conversion of alliance account customers by working with business key areas; evaluate speed and availability drivers, address availability and efficiency topics. Work proactively with them and customer service to implement corrective actions to achieve monthly and quarterly results.
- Support on day-to-day activities and work with Product Supply and Alliance Account Customer Fulfillment teams to maximize Dedicated and Direct opportunities with special focus on dedicated potential and dedicated conversion.
- Support the S&OP process incl. the financial target alignment for alliance account customers by collaborating with Controlling/Finance, Sales and Customer Service. Validate order book availability and conversion by providing all the reports.
- Manage and provide service excellence to all relevant interfaces to ensure focus on the strategic launch processing. Support regular local launch meetings.
- Provide input of OB availability and analyze and report all delays and “not bought” required information/data in a closely collaboration with Demand Planning, Purchasing and Sales/Customer Service. Support with AF/Expedite requests so as to support AKA growth and availability.
- Secure AKA VAS and OB master data are aligned with customers SLA and agreement.
- Provide KPI-Pack for AKAs including SCM performance & comments transparency
- Follow-up of all decisions and ensure that all required activities based on the meetings are executed
- Monitor Dedicated/Direct conversion, understanding reason/strategy for non-conversion; maximize dedicated/direct orders and conversion working with key stakeholders to support order efficiency programs.
- Key Relationships
- Alliance Account Sales team
- CS
- Supply Chain Management Europe (Product Supply, OBF, DC Ops etc.)
- Finance
- IT
- Knowledge, Skills and Abilities
- Good understanding of the customer and consumer journey paired with the ability to turn ideas into action
- Good knowledge of SCM processes
- Good analytical and process thinking
- Able to accept and meet deadlines, involving effective time management capacity and sense of priorities and agility.
- Fluent in English (written and oral);
- Advanced Microsoft Office Skills (Excel, Word, Power Point); SAP AFS knowledge
- Requisite Education and Experience / Minimum Qualifications
- College or university degree with a focus supply chain management, alternatively, equivalent combination of education and related work experience in the field of Logistics, Footwear and/or Apparel
- Minimum of 2-3 years of work experience, preferably in Supply Chain Management or Customer Service environment within the footwear and apparel industry.

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