Support Specialist

Vor 7 Tagen

Hamburg, Deutschland shipcloud GmbH Vollzeit

At shipcloud, a new generation of “parcel shipping” begins: online retailers can easily and conveniently work with all major shipping service providers thanks to our cloud-based service. With solutions for “Send, Track and Return”, where all three can be offered as a Managed Service. This guarantees independence, saves time and money and allows online retailers to focus on their core business.

With us, you become part of the digital logistics

shipcloud is an international company with offices in the Netherlands, Germany and Spain.

Job description
We are looking for an Support Specialist (M/F/d) in Madrid, Venlo, Hamburg or Bielefeld. In this role, you will be part of our Support Team. You will have the opportunity to work with us in a national and international company and, in terms of support, you will act as a link between carriers, customers and various departments.

Furthermore, you are a part of the IT-support team. As a member of this team you will take care that IT issues are solved as good and quickly as possible and you will take care of setting up clients within the Transport Management

**Responsibilities**:

- Answer the questions from customers and carriers to their satisfaction via a ticket system
- Answer questions as effective as possible (one stop solution)
- Pro-actively work on optimizing communication
- Co-operate on optimizing the ticket system
- Built a relation with clients and carriers
- Co-operate on documenting and updating processes and instructions
- Share client information actively throughout the organization
- 1st point of contact in case of IT issues. Take care that that other departments take over and keep customers and stakeholders informed about the status.
- Set up customers within the Transport Management System

Profile
- A completed vocational training
- Work experience in the logistic field/customer service
- Excellent oral and written knowledge of the English and Spanish languages
- Excellent command of the MS Office package and affinity with working with software systems and TMS
- You work customer-oriented, are a team player, proactive and stress-resistant

What we offer
A competitive salary complemented by plenty of opportunities to develop yourself. An international working environment with various opportunities for development. Active participation in a strongly growing company. Collaboration with top national and international carriers in an equally professional and creative environment.

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