Customer Service Specialist, Ignitetech
Vor 7 Tagen
**What you will be doing**
- Design and Refine AI tools that are tailored to enhance the customer service experience. This includes creating systems that predict client needs and automate responses, which not only improves response times, but also increases overall customer satisfaction and loyalty.
- Produce detailed reports on the integration of new AI technologies within existing service frameworks. This involves leading the integration process, ensuring compatibility, and making iterative improvements based on performance data and user feedback to optimize service operations.
- Develop and lead educational initiatives such as workshops or training modules for team members. These efforts focus on upskilling the service team in the latest AI technologies and methodologies, fostering an innovative, learning-driven environment within the service department.
**Key Responsibilities**
- Elevate IgniteTech's service standards, positively affecting business growth and client retention.
- At least 3 years of experience in B2B software support
- Professional experience leveraging LLMs, such as ChatGPT, Gemini, or Claude, to automate manual tasks and boost your company's productivity
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