Technical Support Specialist Food

Vor 2 Tagen

Hamburg, Deutschland Cisbio Vollzeit

**Responsibilities**:
Location Hamburg, HamburgDE

Job ID JR-029116

The Technical Support Specialist Food provides technical support ofPerten & Delta products and systemsaround the world of the food business.

This role is office based in our Hamburg office with occasional travel required to deliver training and installation - approximately 10%

**Responsibilities**:

- Provide 3rdlevel Technical Support and problem resolution.Provide technical support to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics.
- Maintain and Create Technical Documentation.Play an active role in the development, maintenance and implementation of technical documentation, user information services and in-house technical knowledgebase systems to improve the efficiency of less-senior specialists and field service resources.
- Support New Product Introduction.Support new product development efforts by providing critical input and evaluation of design-for-service, creating service documentation, defining and forecasting service parts, developing installation protocols, training field service specialists and participating in launch teams to monitor initial installations and assure successful product launches. Issue and maintain product line part numbers..
- Develop and Deliver Technical and User Training.Conducts technical training courses for service engineers, inside service and/or customers in the use of assigned product line/technology

Qualifications:

- Requires a Bachelors, or masters degree in mechanical or electrical engineering / or 3-5 years’ experience in food testing equipment
- Experience supporting and influencing all levels in a matrixed, global organization
- Hands-on laboratory experience is desirable
- Proven ability to analyze and solve complex problems
- Energetic, positive, compassionate, team-oriented and enthusiastic individual
- Exceptional verbal and written skills in German & English required
- Proactive mindset with strong sense of responsibility and ownership

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