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Employee Relations Case Manager
vor 2 Wochen
**Hungry for a challenge?**:
Our Vision? To empower everyday convenience around the world, whether it’s through customer service, coding or couriers.
**About this role**:
You will manage and foster positive relationships between employees and the organization, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the German context. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment.
You will report to the Employee Relations Lead based in another country. This position offers excellent opportunities for career evolution towards a broader, international context.
**These are some of the key ingredients to the role**:
- Responding to employee inquiries through the People Service Portal (JIRA ticket system) and other channels, identifying needs, and escalating issues, as the needs arise.
- Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction.
- Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures
- Manage internal People policies and update policies to reflect localization requirements
- Internal investigations for local cases and whistleblower cases
- Collaborate with HR Business Partners to provide comprehensive employee support, handling Tier 2 tasks, while directing Tier 3 issues to HRBPs for effective resolution.
- Guide managers (with different levels) on disciplinary and non-disciplinary actions, terminations, and employment standards; support with documentation and best practices
**What will you bring to the table?**:
- Post secondary education in Human Resources, Psychology, or similar;
- Numerous years HR Experience, or some of leadership experience with proven HR responsibilities;
- Experience managing internal investigations and whistleblower cases.
- Demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies.
- Strong experience in guiding managers on employment-related actions, including terminations and adherence to standards.
- Effective collaboration skills with People Services teams for case validation and escalation management.
- Strong partnership capabilities with Works Councils and on employee-related matters and escalations.
- Attention to detail in ensuring consistency and accuracy of information in HR Systems
- Promote positive culture, support leaders, maintain timelines for satisfaction
- Fluency in English and **German** language is essential
**At Lieferando, here’s what’s on the menu**:
- An attractive compensation package that rewards performance, complemented by a culture of open feedback and regular performance reviews.
- Monthly Lieferando Pay credit of €90 for delicious meals at work.
- Company pension scheme with 20% employer contribution.
- Be part of a diverse team with over 99 nationalities and access to ERGs (Employee Resource Groups).
- Extensive learning opportunities: Learning Hub, LinkedIn Learning, Bookboon, internal trainings, and online English courses.
- Hybrid working model for greater flexibility.
- Team events, after-work drinks, charity activities, as well as summer and winter parties
**Inclusion, Diversity & Belonging**
**What else do we offer?**
**Want to learn more about our JETers, our culture, or our company? Visit our careers page to discover employee stories, blogs, podcasts, and more tasty JET bites.**:
