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Desktop Support Specialist
vor 2 Wochen
Our client, a leading global IT service provider, is recruiting a ** Desktop Support Specialist ** to join their pro ject in ** Germany.**
**Position Title**:
**Desktop Support Specialist**
**Position Type**:
- Employment**Start Date**:
- ASAP**Location**:
- Hamburg, Germany**Contact**:
- Davor Molnar | +49 (0) 89 23 88 98 63**Responsibilities**:
- Strong knowledge on Software and Hardware installation and troubleshooting.- Administrator level change management related to server upgrades and software installation on server end.- Creation of User account (Secondary account) and modification in Tools.- Prepared and maintained documentation of technologies standards and procedures.- Preparing MOM points and Weekly review calls with clients.- Managing Data center Operator Server and Switches)- Managing AV device and Vendors.-
- Interacting with clients to solve the problems through telephonic or remote access.- Responsible for providing support and assistance in initial installation.- Performing routine audits of system and software.- Maintaining records of PM activity, Monthly activity.- Maintaining records of Laptop Invoice and Hardware parts change on laptop.- Manage and prepare incoming and outgoing customer tape backups and perform daily tape rotation tasks.- Prepared and Maintained documentation of Engineer performance report.- Preparing monthly work status reports and updating to Clients.- Configuring and troubleshooting E-Mail clients such as Google Mail, Microsoft Outlook, Lotus Notes.- Manage Active Directory of User level account modification and deletion.- Installing and Configuring Network printer and Local- Responsible for systems backups to Sync on One drive / Druva Backup.- Assisted in the timely recovery of data lost due to software crash or hardware failure.- Hands on experience on internal customized images for Windows and MAC- Installing, configuring and troubleshooting on Mac books.
- Resolving all tickets within SLA timeframe by using Service Now ticketing tool and ITSM Tool
- For more details contact:- Quoting reference:
- DE_MGDM_DSS13711- Or call
- _ Davor _ on:
- + 49 (0) 89 23 88 98 63- View our latest jobs:- Follow us on twitter:
