Junior Management Program Customer Service

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

**Education**
- Graduate Status (up to max. 1 year after graduation) & Students of last year (BA & MA)
- University courses preferred: Engineering, Maths, Logistics, Economics

**Job Specific requirements,**
- First working experience in logistics / customer service (FMCG industry preferred)
- ** Business fluent English & German**:

- Mobility & high level of flexibility
- ** Profound analytical skills; **proficient in MS Office
- ** Team player and strong leadership agility**:

- Understanding of supply chain processes and related strategies
- ** Take ownership and demonstrate high sense of urgency**:

- Good business understanding
- Ability to successfully manage complex situation in a permanent changing environment

**More about the Junior Management Program**

**JUnior Management Program (JUMP)** is our unique graduate scheme, that aims to develop you into one of our leaders of tomorrow.

Over **3-years** (permanent contract also beyond the program) your learning path will be sculptured by one-the-job industry experience with guidance from senior managers and mentors.

You’ll get to work across our logistics and customer functions in a **series of 3 placements** and gain depth and breadth of knowledge and skills, exposure to industry experts as well as a holistic understanding of our business - an amazing chance to grow every day.

Your First placement will **be Demand Planning & Fulfillment** as **Junior Demand Planner & Fulfillment Analyst**:In the role as Junior Demand Planner & Fulfillment Analyst you will get deep insights in two functional teams. One supports to generate an Integrated Business Plan with an interface with lot of peers in the commercial segment, as Marketing, Sales and Finance. Purpose in this role is to build the best Forecast for the next 24 months for defined product segments. The other view goes directly into to Supply direction. Getting the right product on time, in full secures best service level for our customer. Having these two views in one role will develop you to understand complex business processes, building a huge network and being part to drive success for the company.

Your second placement will be in **Logistic Operations** as a **Logistic Operations Junior Manager**.

**Logistic Operations Junior Manager** is part of Copacking Operations within the Logistic Operations team:The main purpose of the role is to manage and control 3rd party copack suppliers and also 3rd party warehouse supplier for our seasonal business in terms of service, cost, productivity, health and safety, quality, food defence, sustainability, legal requirements and policies compliance.Moreover, this role provides the interface and connection between 3rd party suppliers and the business, the role also ensures the management and improvement of copack-/ warehouse-related processes and WoWs.This position is intended as a crucial step for further development towards management position in Mondelez International.

**Your third placement** will be in** Customer Service** department where you will get the chance to broaden and enhance your skills-set and gain a holistic approach to **Logistics** and **Customer Service** in food industry:As **Customer Collaboration Junior Manager** you will be the key contact to our trade partners and ensure communication for all Supply Chain related topics. You will be involved in the execution of Customer orders due to customer requirements, especially promotion. You work proactively on cost avoidance by using the excellent customer contacts to convince our trade partner to accept goods within trade life guarantee. You are steering and monitoring customer performance against Logistic Trade Terms in alignment with Sales and work together with our customers on plans to improve order behaviour and structure while increasing end-to-end effectiveness.You are supporting Support the CS&L CSC manager on cross-functional projects, Customer Development and many other projects (e.g. NPD, promos, delists or product switches)

The exact placement depends on your personal preferences and/or the current business need.As our **JUMPee** you will have a real job, with real responsibility from day-one, along with the training and development you need to be successful.

**What extra ingredients you will bring**

We look for all sorts of qualities and graduates. **Drive. Creativity. Interpersonal Savvy. Fast learners. Teamplayers.** We like people who **aren’t afraid to stand alone**, who deal with ambiguity instead of ignoring it and who know how to approach any problem, no matter how difficult.

The responsibili