Sr. Sales Quality Evaluator

vor 2 Wochen

Berlin, Deutschland Webhelp Vollzeit

**Sr. Sales Quality Evaluator (f/m/d) Social Media Turkish**:
Job Title:
Sr. Sales Quality Evaluator (f/m/d) Social Media Turkish
**Job Description**:
As a Sr. Sales Quality Evaluator (f/m/d) for our client of the largest social media platform, you will mentor and coach agents that will help small and medium-sized enterprises (SMB) select and implement effective and targeted advertising programs. You participate in the project realization according to the relevant sales metrics and goals in close coordination with the Operations Sales Team. You can successfully transfer your passion for sales advice and sales quotas to the agents and are enthusiastic about communities and communication. Be unique, individual, and original - that is what matters to us.

**Your Job**
- You are a role model for your agents; you mentor, coach, and support them
- You coach agents on sales skills for the improvement of their conversion rates and communication skills
- You coordinate with operations management to evaluate the effectiveness of coaching and mentoring measurements and ensure streamlined step goals are achieved
- You continuously maintain knowledge on changes to client products, services, policies, and procedures and recommend modifications or enhancements to quality management
- You have a confident appearance as well as very good communication, presentation, and moderation skills at eye level that are appropriate for the target group and cross-hierarchy.

**Your Profile**
- ** For internal applicants from Concentrix: A minimum of 9 months working with the Concentrix Berlin team (all accounts)**
- ** Profound professional experience in a quality assurance role in a sales environment preferred**
- ** Able to work on-site in Berlin (mandatory)**
- ** Excellent written and verbal communication skills on mother tongue level in Turkish (C2)**
- Proven track record in coaching and mentoring sales employees and achieving key performance metrics
- Ability to analyze coaching data efficiently and implement according to actions
- Above-average motivation, communication, and sales skills, paired with linear and logical troubleshooting skills
- A self-confident, professional, customer and sales service-oriented personality with problem-solving skills, multitasking ability, and endurance even in difficult situations
- Quick comprehension, learning ability, and a structured approach with high attention to detail and follow-through
- Multilanguage skill is a valuable addition
- Excellent written and verbal communication skills in English must be at least B2 level
- Knowledge of social media advertising or digital marketing would be required

EMEACNX

CNXEMEA

**Location**:
DEU Berlin - 10 East Building
Language Requirements:
English (required), Turkish (required)
Time Type:
Full time
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