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Team Lead

vor 2 Wochen

Hamburg, Deutschland Cognizant Vollzeit

Do you have IT support experience, and are you seeking a new job in Hamburg? Cognizant is looking for a Team Lead (d/f/m), This full-time role comes with a generous salary and benefits package.

As a Team Lead (d/f/m), you will provide support at all levels, both face-to-face and through various communication channels.

In your first few weeks in this IT support role, you can expect to be:

- General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.
- Logging support requests and incidents: Document and track reported issues.
- Monitoring and completion of issues and requests: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.
- Troubleshoot problems: Use diagnostic tools and escalate issues as needed.
- Liaise with regional offices and third-party suppliers: Collaborate to resolve user support issues.
- Minimum of 10 years’ experience in IT support in a corporate environment.
- Business level proficiency in German and English
- Troubleshooting in a corporate computing environment.
- Investigation and diagnostic skills.
- Experience with Microsoft Windows 10.
- Familiarity with iPhone/iPad technology and mobile apps.
- General user administration tasks.
- Data/voice cabling and patching skills.
- Experience with Intune, Autopilot and MS Teams
- Ability to manage expectations by sitting down with stakeholders.

At Cognizant, taking care of employees is a priority:

- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.