Specialist, Product Support

**Be our next Hero - Join the world’s leading local delivery platform.**

We are looking for a **Product Support Associate/Specialist (all genders) **to join the **Global Logistics Team **on our journey to **always deliver amazing experiences.**

The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.
- If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin_

Your mission:

- Investigate and triage bug reports, queries and feature requests.
- Work cross-functionally with Engineers and Product Managers, to advocate key areas for improvements for high-impact issues.
- Inform and deliver new strategies and tactics to improve users' experience with Product Support.
- Influence innovation across Product Support and Product Operations to identify opportunities for simplicity and scalability.
- Provide data-driven insights and feedback to enhance internal customer experiences.
- Help shape internal processes for the team through observation, suggestion and implementation.

Your heroic skills:

- Familiar with agile software development and related tools; and ideally previous education in software engineering.
- Strong team player, with an ability to connect people and teams to our company vision.
- Hands-on attitude, capable of dealing with constant change and being able to get things done in a timely and effective manner
- A proactive mentality, a curious mindset and a desire to make an impact.
- Ability to think like a Product user and be invested in our users' needs.
- Excellent English skills, in both written and verbal communication.

Nice to have:

- Bachelor's degree or background in QA, development, product support or product management
- Previous education in software engineering
- Ability to work with databases to create meaningful insights

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. From prepared meals to groceries, flowers, coffee, medicineWe deliver whatever you need. We operate in over 50 countries across Asia, Europe, Latin America, the Middle East and North Africa and are also pioneering quick commerce, the next generation of e-commerce. As one of Europe’s largest tech platforms, we work with a global ecosystem of employees, riders, and partners, and are at the forefront of innovation.

As one of our Heroes, you’ll work in an international and dynamic environment, with other Heroes from every corner of the globe where you can grow and develop your career with the right support, every step of the way. We are building a company that future generations can be proud of and are committed to welcoming everyone to our table. Delivery Hero has a lot to offer when it comes to benefits: we want to empower our Heroes and that means caring about all aspects of their wellbeing, such as: career, community, social, physical and financial. Learn more about our benefits at Delivery Hero here.
- At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent._