Customer Support Representative

vor 2 Wochen

Berlin, Deutschland Taskworld Vollzeit

**ABOUT TASKWORLD**

Taskworld is a top-rated online collaboration and task/project management software. The SaaS (software as a service) is designed to facilitate project and task management, collaboration, delegation, communication, knowledge management, measure progress and provide performance metrics for evidence-based evaluations within teams. It allows team members to assign and receive tasks, add followers, record comments, share and store unlimited files and organize projects.

It’s used by thousands of companies worldwide, including industry leaders like IWC, Accor, etc. We are expanding with a diverse, global team of 50 to 60 employees.

**ROLES OVERVIEW**

As a Customer Service Representative at Taskworld, you'll be at the forefront of ensuring our customers have a positive experience. You'll handle customer inquiries, provide timely assistance, and engage in Customer Success activities to help our users get the most out of our platform.

**ROLES AND RESPONSIBILITIES**
- Assist customers in navigating the platform, troubleshooting technical problems, and offering solutions.
- Provide timely and accurate information to customers, ensuring a high level of customer satisfaction.
- Collaborate with cross-functional teams to address complex issues and provide comprehensive resolutions.
- Engage in Customer Success activities, including onboarding new users, conducting product orientations, and assisting in feature adoption.
- Proactively reach out to customers to understand their needs, gather feedback, and identify opportunities for value optimization.
- Maintain a deep understanding of Taskworld's features and updates to guide customers effectively.
- Work towards building long-term customer relationships, contributing to their success and retention.
- Maintain accurate records of customer interactions and transactions in our systems.

**REQUIRED QUALIFICATIONS**
- Previous experience in customer service or related roles is preferred.
- Strong communication skills, both written and verbal.
- Fluent in **English and German language**.
- Problem-solving mindset and ability to think on your feet.
- Empathy and patience when dealing with customers.
- Familiarity with project management, collaboration tools, or workflow management concepts is a plus.
- Tech-savvy with the ability to learn and navigate new software platforms quickly.
- Proven ability to prioritize and manage time effectively.
- Positive attitude and a willingness to adapt to a fast-paced environment.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland SEEK Asia Vollzeit 35.000 € - 45.000 € pro Jahr

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time role for a Customer Service Representative located on-site in Berlin, Germany. The Customer Service Representative will be responsible for delivering excellent customer service and providing support to customers via phone, email, and chat. The role involves addressing...

  • Customer Support Representative

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Perspective Software GmbH Vollzeit 40.000 € - 80.000 € pro Jahr

    About the roleAs a Customer Support Representative, together with your team, you'll support our more than 6.000 customers to grow with Perspective. With empathy and technical understanding, you'll meet our customers in a solution-oriented manner in order to assist them to master the challenges they face in building their company. You act proactively to...

  • Customer Service

    vor 2 Wochen

    Berlin, Deutschland OTT Hydromet Vollzeit

    **Diese Stelle ist in Berlin, Stuttgart, Fellbach und Kempten verfügbar** **Über OTT HydroMet** In einer Welt, die sich zunehmend darauf konzentriert, wie wir Menschen verantwortungsvoll mit unserer Umwelt leben können, steht OTT HydroMet an vorderster Front und ist weltweit führend in den Bereichen Hydrologie und Meteorologie. Dafür liefern wir...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland ST Global Tech LLC Vollzeit 40.000 € - 60.000 € pro Jahr

    Customer Service Representative (Banking)Location: Berlin, GermanyDuration: 12 Months+As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from various channels and ensure a positive customer experience. We firmly believe...

  • Customer Service Representative

    Vor 4 Tagen

    Berlin, Berlin, Deutschland ST Global Tech LLC Vollzeit

    Customer Service Representative (Banking)Location: Berlin, GermanyDuration: 12 Months+Fluency in German both spoken and written, along with solid English skills.As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Grow-Talent Vollzeit 30.000 € - 40.000 € pro Jahr

    Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.Position: Customer Service RepresentativeLocation: Porto, PortugalWork model: On-siteEmployment type: fixed term (6 months) with possibility of extension / permanent contractRemuneration: Base salary +...

  • Customer Support Representative

    vor 2 Wochen

    Berlin-Kreuzberg, Deutschland Sykes Enterprises Bochum GmbH & Co. KG Vollzeit

    We are currently looking for DUTCH speaking customer service representatives working from Berlin. Tasks **Requirements**: - Fluency in Dutch and ideally German - Commercial and technical affinity regarding the internet and phone calls - PC literacy - Previous customer service experience preferable - Willing to work flexible hours as the job demands...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Deutschland ON RUNNING Vollzeit

    **Stellenbeschreibung**: At a Glance: Our Customer Service Team (the Happiness Deliverers) is growing, and with this comes the exciting opportunity to become part of the team in our Berlin office. As a Customer Service Representative for our B2B team, you work with our B2B partners in supporting and guiding them in their partnership with On. This includes...

  • Customer Support Representative

    Vor 4 Tagen

    Berlin, Deutschland Grover Vollzeit

    **About Grover**: Grover makes access to tech easy, affordable, and sustainable—with flexible tech rental subscriptions. No deposits, no commitment, just tech when you want it for as long as you need it. With around $1.3 billion in financing, Grover is one of Germany's best-funded scale-ups, and we're growing fast. Since 2015, we've gone from a small...

  • Customer Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Bitunix Fintech Vollzeit 40.000 € - 60.000 € pro Jahr

    Job Summary:As a Customer Support Representative -  German Speaker, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for providing prompt and efficient support to our clients through various communication channels, including email, live chat, and phone. Your primary objective will be to assist customers...