Team Lead E-bike Mechanics

About Us
Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast We are looking for a Bike Mechanic for our Upway Berlin Refurbishment Centre, currently our largest Centre in the world. The mechanic team repairs a large number of different used e-bikes and refurbishes them to excellent condition, providing Upway’s customers with a vast and high-quality e-bike selection.
Role Overview
We are looking for a Team Lead - E-Bike Mechanics to oversee and guide our mechanics team. This role is crucial in ensuring that our operations run smoothly and efficiently while maintaining the highest quality standards in e-bike refurbishment and repair. As the most experienced mechanic on your team, you will be the go-to expert for technical questions, complex repairs, and process improvements. Additionally, you will be responsible for fostering a positive team culture, ensuring workflow efficiency, and maintaining top-tier quality standards.
Tasks
- Lead & Mentor: Provide hands-on guidance, training, and support to a team of e-bike mechanics, ensuring continuous skill development and high performance.
- Technical Expertise: Serve as the highest-skilled mechanic in the team, troubleshooting complex repairs and setting the benchmark for technical excellence.
- Workflow & Efficiency: Oversee day-to-day workshop operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
- Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
- Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
- Collaboration & Communication: Work closely with cross-functional teams (e.g. Operations Specialists and Customer service) to streamline operations and enhance service delivery.
- Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.

**Requirements**:

- Extensive hands-on experience in e-bike mechanics (5+ years preferred)
- Previous team management experience, with a proven track record of mentoring and developing team members.
- Strong ability to diagnose, repair, and service a wide range of e-bike brands and models.
- Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- A passion for sustainable mobility and a customer-first mindset
- Willingness to work in a team in a fast-paced environment
- You have good knowledge of English (German is a plus)

**Benefits**:
Upway is a flat organisation of highly motivated and talented people who are passionate about excellence, building the best products for our customers, and making a rapid and substantial impact on society.
- Being part of a fast-growing startup right from the start
- Lead a talented team in an exciting and growing industry, with an opportunity for professional growth and career advancement.
- Working on a huge selection of different e-bikes, so you will always have a variety of bike types, models and brands to challenge yourself with
- You will work with state-of-the-art tools and equipment - including the latest repair diagnostic equipment - in a comfortable environment with electric stands
- You become an absolute professional in the e-bike market because you have seen almost every bike in your workshop
- You will receive a competitive fixed monthly salary and a permanent employment contract.
- You always have the weekend off, we only work during the week.
- Every six months we evaluate your performance and you have the chance for a promotion.

If you’re a highly skilled e-bike mechanic with leadership experience and a passion for innovation, we’d love to hear from you Grow with the company and make sure that your workplace brings joy to you and your team every day