Operations Documentation Specialist

**JOB DESCRIPTION** Job Description**

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We’re also committed to designing content for reuse in a way that’s measurable and consistent.

Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.

**Responsibilities**:
**Responsibilities**:

- In-depth documentation and timely completion of all process and procedures as well as record keeping of all the procedure in central repository or knowledge bank
- Conduct gap analysis on any new regulations or changes within any regulations alongside procedures
- Work closely with the change management team to incorporate any changes during stead state of projects
- Develop requirements specifications according to standard templates using natural language
- Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions etc. and critically evaluate information gathered from those sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding of all procedural changes

**Required qualifications, capabilities and skills**:

- Relevant industry experience in documentation management or record keeping
- Accelerated skills in MS Office specially Word documentation
- Demonstrate organizational skills and the ability to handle working within timelines
- Proof reading knowledge to translate the documentation from English to German

**Preferred qualifications, capabilities and skills**:

- Procedure documentation / writing experience for Processes within Operations area
- High level of professionalism in leading groups and process improvement initiatives
- Experience in using company-wide requirements definition and management systems and methodologies

**We Offer**
- Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services
- Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
- Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions, plus the option to increase your vacation entitlement to more than the standard 30 days pa
- Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda as well as join employee networking groups
- Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.